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Purchases at Цитрус UA with cashback in Switzerland

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 60 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (61)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

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Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
22.05.2020
People, as a rule, write only when everything is bad, I don’t know how everything is fine with me, without any adventures and hemorrhoids
The review was translated from Russian using Google Translate. Show original Show translation
13.05.2020
Cashback was credited after 32 days. The store itself is not bad, but there are many more profitable options.
The review was translated from Ukrainian using Google Translate. Show original Show translation
04.05.2020

I bought a phone in citrus, the cashback was not credited here, but remained in my office on the citrus site. I didn’t understand the situation, wrote a bad review, the letishops manager contacted me, I provided a screen from my office on the citrus website and I was credited with the amount of my cashback. Well, here it’s more likely 5 platform, and not citrus)

The review was translated from Russian using Google Translate. Show original Show translation
05.05.2020

Good afternoon, Anton!

Thank you for your appreciation :) Always happy to take care.
We believe that the manager’s advice, given in circulation, will help in making future purchases.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.04.2020

A cash box with a cashback. They refuse groundlessly.

The review was translated from Ukrainian using Google Translate. Show original Show translation
17.04.2020

Hello!

Cashback may deviate in error or in the case of an incorrect purchase algorithm. We have contacted you for a Help section to understand in detail, but have not received a response.

Regards,
the LetyShops team

The review was translated from Ukrainian using Google Translate.
08.04.2020
Cashback was credited a month after the purchase.
The review was translated from Ukrainian using Google Translate. Show original Show translation
21.03.2020
This is a bargain store that interrupts order numbers if you made a major purchase through Letishops. Awful service and extremely stupid freeze when you start to bring them to clean water. Full slag
The review was translated from Russian using Google Translate. Show original Show translation
12.03.2020

It's best to sidestep this store. not only did they send out the defective item that hardly anyone checks before shipping. then there was a replacement within a month. And in the end, they also canceled the cashback, though the purchase was not canceled or refunded.

The review was translated from Ukrainian using Google Translate. Show original Show translation
12.03.2020

Congratulations!

Too bad you were in a similar situation. Most likely, the cashback was rejected for replacement of the item. In such cases, we recommend that you reissue the order through our service. We hope that in the future you will only receive quality goods.

Regards,
the LetyShops team

The review was translated from Ukrainian using Google Translate.
11.03.2020

I look for citrus to recreate an order without notifying the buyer the norm. They called at the time when I was driving for the order, and offered another store, because there was no product in that. We recreated the order without my knowledge, there is no cashback ... in the end, my opinion is that citrus is just goons

The review was translated from Russian using Google Translate. Show original Show translation
12.03.2020

Good afternoon!

Citrus UA has established itself as a reliable partner. It is a pity that this situation developed and there was no product in one of the stores. We credited a bonus for a purchase from the funds of the company :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.03.2020

Good afternoon! An order and a purchase in the amount of UAH 12,999 were issued in the Citrus UA store. Cashback was not credited. The operator of the Citrus store during the delivery of goods, my order was canceled and re-created to a new one, which I immediately closed with the status of "completed." The goods themselves had to be expected at the checkout for about 40 minutes, such a service has not yet been met anywhere. Judging by the reviews, it is a common practice of Citrus UA to cancel orders (issued on the site) and immediately create re-orders in order not to pay cashback. Definitely DO NOT RECOMMEND Citrus UA. There are other sites with equipment and goods with much better pricing and a normal approach to paying cashback.

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2020

Good afternoon!

Tatyana, thank you for talking about the situation. We will contact partners to clarify the data on the order. As soon as there is information, we will inform you in circulation. We hope for a positive result :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.02.2020

Good afternoon! I will start by thanking the Leto Shops employees who stayed in touch all the time, informed about changes in work with the partner and instilled confidence in a positive outcome (payment of the required cashback). Regarding Citrus, he rated 3 stars for the following reasons: - the average waiting period was 30 days and this was indicated immediately after ordering and after one month of waiting, an update appeared regarding the maximum waiting period of 60 days. You - Citrus is a local partner and the deadlines, given the possibility of a return according to the law, are extremely overstated. For obvious reasons, foreign partners allow themselves! - regarding orders and their support from Citrus leaves much to be desired. Unexpected situations in the store, which are solved only by attracting managers; - Well, the cashback itself, which becomes like a lottery ticket ... About 8 weeks of waiting with a fairly low rating of a partner and a lot of negative reviews, including and with similar situations. BUT confirmed!

The review was translated from Russian using Google Translate. Show original Show translation
10.02.2020

Good afternoon!

Igor, thank you for taking the time to share a review.

We understand that we want to see the credited cashback on the balance as quickly as possible :) Time is needed for processing and data transfer. Cooperation with the store does not occur directly, but through an affiliate program.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.02.2020
I made an order with them, immediately changed the order number for no reason. The order was canceled, a new one was created, the Citrus employee calls back, asks why he canceled the order and created the same one, explained that I want to get a cashback. She proposed to recreate the order and indicate this in the comment on the order so that nothing would change. So did the order picked up by the desired number. Cashback 10% in the end came in 50 days, but came) Thank you)
The review was translated from Russian using Google Translate. Show original Show translation
08.02.2020

The most lame store in relation to its customers and for accruing cashback. If it were possible to put 0 stars, I would do it. 2 purchases were made in Citrus, in less than 2 hours he took them from the store, indicating the order numbers upon receipt. It seems everything is OK, but it wasn’t there. Upon arrival home, it turned out that in my personal account one order (of a higher cost) TsyTrusy was canceled due to some kind of double, although I did not order anything else. For this reason, the order was closed - as not completed, although for my part I took it without suspecting anything. After talking with the operator on the hotline, they told me that I just bought my goods without prior ordering at the store, although I received 2 order numbers upon arrival in Citrus, according to which my purchases were given to me. Next time I will shoot on the phone receipt of ordering in this bottom shop. Judging by the reviews, I'm not the only one. Why do we need such Letyshops partners who are engaged in a breeder, coming up with various muddy schemes because of which the end customer suffers. At the moment, the issue of crediting cashback from the fly is being decided. But I will not change the review in any case.

The review was translated from Russian using Google Translate. Show original Show translation
08.02.2020

Good afternoon, Artem!

We understand your emotions. It is a pity that this happened.
Apparently, the order was reissued, so the cashback was rejected. We will try to contact partners, and the manager will make every effort to help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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You're a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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