Purchases at Будинок Іграшок UA with cashback in Switzerland

Cashback does not come for a long time, and then comes half of what should be. There are no complaints about letishops

In general, the service of the store is good (quick processing and dispatch of the order). The cashback was credited, but it was reduced by two when registering, I placed an order on the website using only a phone number (I did not use any loyalty cards), for some reason the loyalty card lights up in the final receipt - although I did not receive any bonuses. Unpleasant feelings remained.

I bought a train for my child on 12/30/2022 for UAH 7,100, when paying, the cashier said that after 2 Sundays, bonuses will be credited. Before the New Year, there was a promotion, for 1 hryvnia you can buy a bag of Lego, which also included stickers and an envelope. But the cashier did not warn that because of this 1 hryvnia per bag, no bonuses will be accrued at all. Support was unable to help. If you were not warned, then your problems. Feelings are very unpleasant. I also had to remind the support the next day that I was waiting for an answer. In principle, I will buy in other stores, because customer orientation is 0. On the website and on Instagram, by the way, they do not give the opportunity to leave reviews. Be careful.

I ordered through Fly with cashback, I received an SMS that the order was ready, I arrived at the store - they give out a different model of goods, and the one I ordered is not available, although there was a notification that the order was ready. I already scored for cashback, they said that they are in the nearest BI store, I arrived there - this model is not available there either, this is a complete fiasco. I immediately drove into a network competing with them and took a gift, but it’s a pity that without cashback. I do not recommend Budynok toys to anyone!

I made an order with an increased cashback. Immediately displayed in your personal account. After 3 weeks, the store declined cashback for no reason. Despite the fact that the order was paid for and a long time ago the child was playing ... I would have ordered it in another store. Great store (no)

Cashback was confirmed a few minutes after the order, the goods were sent in 2 days, delivery is fast. I recommend the store, ordered Lego, so it turned out very profitable, just discounts on kits are good.