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(2.98) Average rating of the store
Reviews on MAUDAU UA (138)
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Cashback is confirmed and credited within 60 - 90 days
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3 %
За замовлення нового клієнта MAUDAU
1.5 %
За замовлення постійного клієнта MAUDAU
Наразі спостерігаються технічні труднощі при авторизації на сайті MAUDAU UA з пристроїв iOS. До вирішення проблеми рекомендуємо купувати з інших пристроїв.

Зверни увагу!

  • Кешбек не нараховується за гуртові замовлення (як визначити гурт можна дізнатися у таблиці).
  • Заборонені будь-які маніпуляції з метою обійти умови магазину щодо виплати комісії (дроблення гуртових замовлень тощо).
  • Замовлення можуть бути розділені або об'єднані, згідно з наявністю товарів на складах.
  • Кешбек не нараховується замовлення, оплачені карткою з функцією кешбеку (наприклад, Монобанк, А-Банк, Спортбанк тощо). Ця умова діє на період промо MAUDAU і даних банків.
  • Кешбек не нараховується за замовлення з промокодами, не опублікованими на сайті LetyShops.
  • Максимальна сума кешбеку за одне замовлення - 400 грн (без врахування програм лояльності LetyShops та Гарячого кешбеку).
  • Відразу після оформлення замовлення сума кешбеку може показуватися некоректно. При підтвердженні замовлення суму кешбеку буде змінено відповідно до зазначеної ставки.
  • Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті з чеком від MAUDAU. Заявки без цих даних будуть відхилені.

Reviews on MAUDAU UA (138)

(2.98) Average rating of the store
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zhenichka_92
24.10.2024
It is very unpleasant when the order says that it will be shipped tomorrow (21st), but this is not true information, when you tell them where my order is and why it has not been shipped, their answer is "Shipping will take place within 2 days. Wait, whatever please, a message with the TTN number" But it's already the 24th and they write me the same thing that there are many orders, they don't arrive, there is no product in stock, and that we have to wait another 2 days, but this is not accurate. From the pluses Website design, promotions, bonuses, prices, there are no questions from the minuses - communication with customers, false information, delay in sending.
The review was translated from Ukrainian using Google Translate. Show original Show translation
Віктор Заєць
24.10.2024
The only thing that keeps me in this store is the price, which is lower than in others and free delivery. And yes, some negative impressions: 1. The product is constantly delayed, 2. We repeatedly lost it or damaged a part of it and already at that (promotional price) we cannot buy it. 3. The message about the acceptance of the order comes, about its delivery almost never, you have to call the hotline (good thing they answer quickly) and clarify. Where they can report that the product has been waiting for several days at the point of issue and there are only a few days left for its storage. 4. Silpo employees have the impression that the work of issuing this product was simply added to their daily work without additional payment. Often absent in place, you have to look for it. There is no normal logistics - you have to give the order number, not the one specified at the time of registration, but the one already given at the time of shipment, and if you did not receive an SMS, as in the previous point, then they cannot find it. The search for the order itself takes a long time.
The review was translated from Ukrainian using Google Translate. Show original Show translation
Юлия Александровна
21.10.2024
Recently, I have become disappointed with this store. I made two orders, one was already told at the store, collected (ordered self-delivery from Silpo) but will be delivered tomorrow, although the delivery indicated 21.10.2024!!! I am completely silent about the rest, the shipment was supposed to be on 10/20/24, today I call, and they say that they haven't even collected it yet. I don't understand why you then give dates if they are not true. I received my previous order a long time ago, but it is hanging in my personal account, if I don't pay, they won't confirm the cashback because of this. The quality of service is 0. I will not recommend this site
The review was translated from Ukrainian using Google Translate. Show original Show translation
sva7.7.7
19.10.2024
The store delays sending orders that are in stock for up to two weeks (but have not been shipped yet), perhaps they have gained a lot of customers, but the staff does not change, or maybe the specialists are such that they do not care how many of them are there - we will not work anyway! Take this into account when ordering.
The review was translated from Ukrainian using Google Translate. Show original Show translation
maxoxentyuk4
17.10.2024
I ordered goods there for 2 or 3 years, everything was always ok. But like everyone else now, I have a problem, I paid for the product at the new post office, I think I won’t review it, before everything was okay, but they brought me one box instead of two, the product is missing by 2600 hryvnias, expect an answer on this issue from support from 2 to 7 days)
The review was translated from Ukrainian using Google Translate. Show original Show translation
Сенів Василина
11.10.2024
After reading various reviews, I decided to try to place an order. I found what I was interested in at a good price, read that delivery to Silpo takes 1-2 days, ordered on October 7, 2024 and waited. The next day, I called to clarify, because the order is not tracked on the website, they answered that it will be in stock, most likely tomorrow, expect an SMS about arrival. 09.10 it never came, I left a request for a return call, because it was already not working time - no one called back. On 10/10/24, I called in the morning to find out if it would be delivered and when, because I was counting on the indicated 1-2 days, they said to wait during the day. I called in the evening ~ 18:00, the girl on the phone said that for some reason the store did not accept that something went wrong, so it was not delivered, they can place a new order for me, but it will be sent on 14.10 to report that something went wrong, no one planned , for everything you need to call and find out yourself, I refused, now I don't know how long I have to wait for a refund.
The review was translated from Ukrainian using Google Translate. Show original Show translation
goban.mariana
10.10.2024
I was your client for about 2 years. I have always recommended you to my friends because of the excellent service and prices. But lately there have been problems with delivery (the last order had to be canceled, as it was promised to be sent every day, but it was not sent for 5 days. I placed an order on September 30, the website indicated that the shipment would be on October 1. The order was needed for October 4, Then I saw that the 1st order did not go, I called the hotline, they edited some product that was not available, and they told me that it would go the next day, and it was like that for a couple of days in a row, the operators promised that the order would be delivered today will go, every day. On October 4th, I called again and heard that the order is being sent with a delay of several days, and mine has not even been collected!!! Why should I deceive the client and write one delivery date on the website, but in fact, it is not known when even the operators don't understand when it will go. It's a shame because it used to be a very cool store with fast delivery. Not what it is now
The review was translated from Ukrainian using Google Translate. Show original Show translation
Kris
07.10.2024
I ordered more than a year on this site because of the speed of delivery - I needed a lot of baby products (food, diapers, etc.), and I had them all a day after ordering. Plus free shipping. The last time, the order dated September 30, 2024, I was completely disappointed. I wrote to the support service three times - they are fed the same "Your goods are collected in the warehouse, we will do everything possible to speed up the shipment." It's already the second week, there is no order. The support service responds only in Telegram (I wrote both on the website and on Instagram - no response). But the meaning of such answers, if they are the same.
The review was translated from Ukrainian using Google Translate. Show original Show translation
Maria Belova
07.10.2024
I read the reviews, many were dissatisfied, but I found one where the girl said that the unpaid order was sent quickly. So she did. I made an order on October 3 with payment in arrears, and took it to the hospital on October 6. No problems, everything is in stock, very well packed. Delivery is free. Cashback is pending.
The review was translated from Ukrainian using Google Translate. Show original Show translation
katya kornieva
03.10.2024

Twice they pierced the same order already paid for by me, if you don’t call – no one will remember) in a word, I don’t advise

The review was translated from Ukrainian using Google Translate. Show original Show translation
LetyShops
07.10.2024

Congratulations, Katerina!

We sincerely apologize for the delay in replying.

Thank you for your patience, we will do our best to resolve your issue and deliver your order as soon as possible.

MAUDAU UA

The review was translated from Ukrainian using Google Translate.
ln1
29.09.2024
I made an order, paid, I've been waiting for 10 days already, the order is still "on its way"... I won't set foot there again.
The review was translated from Ukrainian using Google Translate. Show original Show translation
toninairina111
26.09.2024

I gave this store a couple of chances and each time I couldn't do without calling the hotline, they write one date of dispatch, in the end they have not sent on time, but 5-7 days later than the specified date. The hotline apologizes, but does not solve the problem. Once they gave a discount on the next purchase as a change, but happily forgot about it. In general, the service is terrible and I do not recommend this store, since at the moment I am again waiting for goods from them that were supposed to be sent on 09/23, and today is already 09/26

The review was translated from Ukrainian using Google Translate. Show original Show translation
LetyShops
07.10.2024

Congratulations, Irina!

Thank you for your feedback.

Please excuse the inconvenience. We understand how important it is to receive goods on time.

Our team is actively working on technical updates to improve the speed and quality of shipments.

We will do our best to resolve your issue as soon as possible.

We hope that a small bonus in the form of a discount for the next order will be able to correct the negative impressions!

MAUDAU UA

The review was translated from Ukrainian using Google Translate.
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