Hello!
We are also interested in the cashback being displayed automatically and we are doing our best to find out the reason for the loss of the bonus.
For order 2066298 did not receive a reward. Partners reported that it belongs to a different source. This can happen if there was a click on an advertising banner or a mailing list transition before buying. Also the reason could be third-party extensions. We understand that you counted on cashback, so you credited part of it from the company's funds. Yes, this is not the whole amount, but we can’t credit more in this situation.
On the second order they also contacted the partners and are waiting for their response. The manager will contact you as soon as he receives the information.
Respectfully,
LetyShops team