Purchases at Цитрус UA with cashback in Belgium
Кешбек не нараховується:
- за передзамовлення;
- якщо в замовлення були внесені зміни (номер телефону, місце доставки, переоформлення тощо);
- при використанні програми лояльності "Цитрус Обмін";
- при частковій оплаті бонусами магазину;
- якщо замовлення було оформлене через оператора Служби підтримки;
- при оформленні через bu.ctrs.com.ua/;
- при оплаті від юридичної особи;
- за замовлення, оформлені через мобільний додаток Цитрус UA.
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Reviews on Цитрус UA (115)
Therefore, we publish only our customers' reviews.
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Cashback has not been confirmed for the last 3 months.
Hello, Alexander!
Thanks for the comment. We are glad to announce that the cashback for your order has already been credited to the balance automatically according to the data from the Citrus UA store.
If you have additional questions, please contact. Have a nice weekend!
Sincerely,
LetyShops team
Quickly, efficiently, everything is super.
01/27/2017 I bought a MacBook. As a result, after a month the cashback was not credited, but rejected. Another month passed and the technical support of Letishops also did not resolve this issue. In general, I do not recommend either Citrus or Letishops!
Good afternoon, Vlad!
Thank you for your feedback. Indeed, the cashback for your order has declined.
Confirmation and rejection of cashback occurs automatically based on the data that the store sends to us. Cashback for an order may be rejected if, after its registration, changes were made to the order, namely: a part of the order was redeemed, the position of goods in the order was changed, the method of delivery of the order, and other changes. You also need to place an order within one browser session and adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila.
We have written a request to the appropriate store manager, who is responsible for cooperation with the Citrus UA store, in order to understand the reason for the rejection and are awaiting a response together with you. Unfortunately, no reply has been received yet. The delay is due to the fact that we do not cooperate with all stores / services directly, but through special programs, so communication becomes a little more complicated.
Vlad, we ask yours to wait a little longer. For our part, we promise that we will do our best to resolve the issue in your favor.
We really hope for your understanding. Have a nice day!
Sincerely,
LetyShops team
I ordered a smartphone on 02/19/2018, but there is still no cashback, as in the personal account, the payment is being processed. Although the smartphone has been received for a long time.
Hello Vasily!
Thank you for your feedback.
We are very sorry that you faced such a situation and the cashback was not displayed in your personal account. In order to help you in this situation, we have created an appeal through the "Help" section of your personal account.
We will be very grateful for your assistance. We are waiting for your information.
Have a productive week!
Sincerely,
LetyShops team
Almost 2 months have passed, cashback has not been credited.
Hello Mark!
Thanks for your feedback. According to our information, the store has not really given us a reward for this order yet, so the cashback is pending with the amount of 0 rubles.
Most likely, the store does not provide a reward for the product you purchased. Please check again in the table if funds are being credited for this category of goods. If yes, be sure to contact us, we will try to help.
We will be grateful for your feedback.
Sincerely,
LetyShops team
Cashback credited !!! Thanks to the support team who helped with questions with this store. The slightest change in the order (for example, I changed the color of the phone) and the manager creates a new order and they don’t tell you this, and if you don’t track it, then the cashback will naturally not be credited. Also, after the expiration of the cashback crediting period, it was displayed only thanks to the support service and my contact with the attached print-screen confirming my payment for the goods.
2 orders, from different computers, from different browsers, and the accrual from Letishops (Thanks to the Letishops team, which works quickly and solves the issue fairly!
35 days have passed; cashback has not been credited.
Hello!
Thanks for your feedback. Usually, cashback on order is recorded in your personal account throughout the day. To resolve the issue, please create an appeal through the "Help" section. We will try to figure it out and help you.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
Hmm, they really reduced the cashback .... such a store into the furnace ... Although, probably, all these services began to reduce the cashback. First they got hooked, but now they pay 1% each and rejoice ...
Good day, Andrey!
Thank you for your feedback. The cashback rate has changed due to a decrease in the remuneration we receive from the Citrus store for your orders. We have set the maximum possible percentage so that your purchases become more profitable and you can always count on us. But, we want to draw your attention to the fact that cashback rates will continue to be increased for Lety codes and statuses.
It is very important for us to develop, to surprise you with something interesting and not to lose confidence that we fulfill all the obligations we have taken to our users.
We are grateful that you have been making orders through our service for such a long time.
Sincerely,
LetyShops team
I take my review back. Cashback is credited, everything is in order.
