Good day!
Anna, situations of losing cashback are also unpleasant for us. The process is automatic. If the store has received data about the referral source, it transmits the purchase information to our system. If this does not happen, we do not receive a commission.
We see that requests were sent to partners for your orders to establish the reasons for the loss. For one of the orders, an answer was received that the reward was transferred to another resource, not our cashback service. Such a situation may arise due to the transition before the checkout of a purchase from a site with coupons, the operation of a third-party browser extension, or a click on an advertising banner.
Respectfully,
LetyShops team