Purchases at Tiendanimal ES with cashback in Austria

At the moment I don't even have a record of the purchase to be able to claim the Cashback. The truth is that I would like them to give me a solution since all the rules of the store were being met.

Dear team, I feel obliged to express my deep dissatisfaction and frustration with the process of my second purchase. The delay and lack of efficiency that I have experienced are completely unacceptable. Waiting so long for a service that, in theory, should be fast and efficient, I am disappointed to see that the problem persists due to the incompetence of others. The time I have to wait is excessive and, honestly, I do not consider it fair to have to continue to endure this situation. I expect a prompt solution and a response that reflects the commitment to customer service that you promote. I will not buy from you again.

It's the first time I've bought from Tienda Animal and I did it because there was a 20% Cashback. I read all the rules for the Cashback to be made effective and I only used the discount code from letishop, and it turns out that they deny me the Cashback. I open a dispute, and they tell me that there is an error and they don't give me the Cashback. It would have been cheaper for me to go to my store, even if Tienda Animal takes it home. It's useless to follow everything to the letter if in the end you end up losing. I give it one star, and I doubt I'll buy there again.

It's the first time I buy from Tiendanimal and I did it because the cashback was 20%, I took advantage of the opportunity to buy food for my furry friends, I read all the rules for the cashback to be fulfilled and it turns out that they deny it to me, when I have complied with everything and the only coupon used was provided by Letyshop, (very bad Tiendanimal) thank goodness that when I opened a dispute they have responded quickly and have accepted it. I don't know if I will buy from Tiendanimal again, but I have already bought from Letyshop 2 more times in other stores! Thank you very much for the cashback! I give them 2 stars because the shipping was fast, if not I would give them one. I hope they improve

Who would have thought that having a discount for being a new customer would make Tiendanimal reject LetyShop's cashback? I chose it because I was going to get €4.5 back. And after receiving the product, almost 2 months later, I decided to make a request, and that's when I found out about this. To be clear, it's not LetyShop's fault. Looking at it another way, the next purchases I make, as they will no longer have a discount from the store itself, should receive the cashback (I hope). If so, I'll give it a few more stars...

Letyshops has given me a voucher. Tiendanimal has registered an order of €51.98 as one of €8.09 and they still haven't given me the cashback after the deadline. Not a recommended shop.

Hello, I was between 3 and 4 because it seems, from other comments and my experience, that this store tries to make you miss out on the cashback and if you don't claim it, then it's better for them (obviously, but it's a somewhat dubious policy...). In the end I gave it a 4 because when I claimed and let the months of waiting go by, they finally accepted the cashback and it was added to my account. Thank you Letyshops for these years of accumulated cashback and the extra discount in the stores :)

Not all that glitters is gold. Be careful with this store, they offer you coupons that if you use them they reject the cashback, and the best of all is that you save less than if you used LetyShops to claim the cashback. Very unhappy with this policy. On the other hand, I must say that LetyShops has handled the incident very well. In short, I do not recommend buying from this store at all, even though there are better offers in others.

I no longer buy in this store, I prefer others that are also in Letyshops, in this one the cashbacks are always rejected for no reason, so I have ended up opting for others

I have never had a problem with cashback and I am saving a lot on my cat's food. I recommend it.

A while ago I had no problems with the animal store cashback, but lately it never appears and I have to complain.