Purchases at Temu with cashback in Austria
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (70)
I am really happy with this app. At the moment I have accumulated cashback, waiting for the date they have set for me to receive the cashback and the truth is that for people who consume a lot online, Temu, AliExpress, etc. it is good to recover a little of what we spend so bravo.
Terrible for Letyshop. I spend a lot of money on Temu and I never get the cashback. I could have earned tons of cashback and I haven't received a single cent.
Hello, Aroa!
Unfortunately, if you make purchases within the Temu app itself, cashback is not credited. After activating it, you will be redirected to the web version of the store. If your purchase was successful, you can claim the lost cashback by creating a request in the "Help" section.
My order arrived a few days ago but the Cashback didn't, I don't know what's going on but I feel literally scammed by you.
Hello.
According to the store's terms and conditions, the cashback for your Temu PO-186-13112811338790544 order will be credited before 17.05.2025 (this is the possible crediting deadline), although the refund is usually credited earlier.
They did give me cashback, yes. However, not the amount they promised. My order was €19, and the cashback was 100% because I was a new user. They lowered it to €17, then €15, and finally €14... something. I didn't understand why, to be honest.
Hello!
The cashback credited to your account may vary from the amount shown above. This is due to a difference between the currency exchange rate shown in the store and your account, as well as the deduction of VAT and other amounts/taxes applicable to the amount shown as "Pending."
