*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Good day!
Thank you for your feedback and wishes.
Every day we work to make the use of our service as comfortable and convenient as possible.
The work on the LetyShops mobile application is almost finished. The application is currently under testing. As soon as the application is ready for use, we will immediately inform all our users of this news.
We understand your desire to use cashback with every purchase, however, due to the nature of cashback, it is not possible to set up automation (exactly as you described) (in the near future).
If there was such an opportunity, we would certainly have realized it, however, stores will not allow this to be done, because it may be contrary to the policies of those stores. Moreover, some stores even prohibit the use of the extension. The list of such stores is published on the page: https://goo.gl/EHWtW9
Criticism and remarks about the work of the service are necessary for us, because it is the constructive assessment of the service that helps to improve our work and the service as a whole.
If you have questions and suggestions about the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team
Good day!
Thank you for your feedback. We are sincerely sorry that cashback for your orders did not appear automatically. We will make every effort to understand the cause of the error. To do this, please create an appeal through your personal account, section "Help".
We will wait for the appeal. Have a good day!
Sincerely,
LetyShops team
Hello Juliana!
Thank you for your feedback. We understand your feelings about non-accrual of cashback. After all, we, like you, receive remuneration only for those orders for which the cashback is automatically recorded.
Perhaps the reason for the loss is a violation of the purchase algorithm or the device from which orders were made. Some extensions, programs, viruses, can replace our affiliate link. Thus, the stores believe that you came through a third-party link and do not charge us a reward. Here are some recommendations to help you successfully get cashback on future purchases: https://letyshops.com/pravila
In order to avoid situations with non-accrual and try to resume cashback, contact us through your personal account, section "Help".
We will wait for your request and will do our best to help.
Sincerely,
LetyShops team
Hello, Tatyana!
Thank you for your feedback.
Indeed, we have observed some delays in importing orders for October 16-17, but orders from 18.10 should be recorded without difficulty.
We understand your emotions and we share them. It is a pity that you are faced with such an unpleasant situation of loss of remuneration for your order. Believe us, we are also interested in the fact that interest on the order is calculated automatically. We do not receive remuneration for orders that have not entered our system.
Unfortunately, since we do not have access to the devices of our users, we resolve all issues remotely. In order to understand the reasons for such situations, we ask questions and at the same time very much hope for assistance from our clients in order to understand, including in order to improve our work. We really want to make the use of our service as comfortable as possible.
According to data from your personal account, a large number of orders from Aliexpress have been successfully recorded and credited to your balance. We sincerely hope that such situations will not arise again and that all your orders will be successful.
Thank you for being with us!
Sincerely,
LetyShops team
Hello Artem!
Thank you for your feedback. We are very sorry that the store has decided to reduce the percentage of remuneration for orders. But at the moment we are giving the maximum that we can allow to develop new projects and delight our users with new promotions and great offers.
We cooperate with more than 1000 stores, as well as with other Chinese stores with favorable percentages of remuneration.
If you have any questions or wishes about our work - write, we are always glad to receive feedback from our users. Good evening!
Sincerely,
LetyShops team
Hello Roman!
Thanks for your feedback. We are very sorry that you have such an opinion about the work of our service.
LetyShops conducts its business honestly and as openly as possible with regard to users, you can check it yourself by contacting the care service with a question or problem.
Please specify the order numbers for which the cashback was credited incorrectly through the "Help" section of your personal account, we will definitely figure out the reason for the error.
We look forward to your assistance. Have a good day!
Sincerely,
LetyShops team
Hello Konstantin!
Thank you for your feedback. We are sincerely sorry that you faced such an unpleasant situation and your interest on the order was lost. But we want to assure you that we are also interested in ensuring that the cashback of all our users is recorded successfully, since for orders that were not recorded, we do not receive any reward from the store.
Indeed, sometimes situations occur when cashback is lost for technical reasons, but we take this fact into account and always try to meet our users halfway so that they receive the funds they expected. We really don't want you to be upset about this. We didn't mean to offend you.
Hope your orders will be successful. But if you have any questions about the work of our service, be sure to write. We are always happy to help our clients.
Good evening!
Sincerely,
LetyShops team