Purchases at VARUS.UA with cashback in South Africa

Made two orders. The first order is still marked as "collected" and not "delivered", because of this the cashback has not been accrued and you have to wait 4 months for accrual. In the second order, there was a body kit for almost all weight products. We hung 500g of bananas, 200g each of tomatoes and mandarins, and 50g each of sausages and anchovies. There were no price tags with weight on the packages, and they didn't put a physical check either, I looked at the check online on their website. The technical support assured that the price tags and the check should be there and this is a mistake of the collector. In general, the body kit cost about UAH 100, and they sent an "apologetic" promotional code for UAH 50. If there is no product, no one calls and warns about the lack of a product and offers an alternative replacement. Letyshops 5/5 as usual and Varus 1/5 - worst shop so far on this site.

Letyshops - topchick. VARUS.UA - DIDN'T LIKE IT. A LOT OF WATER. MAKES NO SENSE.

This is the second time I have placed an order and the second time it is not delivered or even warned. Terrible service

Constant cancellations and delays in delivery. Pickup orders are generally ignored.

All products were removed from the cart 2 times. I didn't have time to order during the cashback period. The operator could not help with anything, except to advise to add to favorites.

I make an online order at Gagarin Ave., 8A (Nagorka shopping center), because it is very convenient. I order in the morning so that there is time to collect it in the evening at 7:00 p.m. On your way home from work, drop in and pick up your order and there's no need to stand in line at rush hour. But it is not always possible to pick it up, because it is canceled without any reason, for example: 16.01.2024 I placed an order at 11:30 a.m. No. 2000184390, and already at 6:30 p.m. the store canceled the order for technical reasons. When she asked the worker why the order was canceled, he replied that he was alone and did not have time to collect it. I have a question, was there no time to collect the order from 11:30 to 18:30? If there are so many orders and one person does not have time, why not add another worker? 12.12.2023 Order No. 2000153490 canceled for technical reasons; 12/16/2023 Order No. 2000131663 canceled for technical reasons; On 12/22/2023, I placed order No. 2000161433 for 12/23/2023 at 10:00, but it was rejected. Order cancelled;

They are not client-oriented at all, issues are resolved for a long time, with reminders, excessive time spent. They did not put the goods that were paid for in the order, they forgot. The funds are not returned, I have to write constantly and clarify. All supermarkets have a human factor, but, for example, when there was an incident in another supermarket, everything was resolved quickly, they apologized, and returned the money. This is not the first time I have encountered a misunderstanding in Varus. It's a pity, there are interesting products in the store for the consumer, but because of such a non-customer-oriented policy, I don't want to order more