Trash and fun!!! Order with pickup the next day. I didn't order for myself and I wasn't supposed to pick it up. As a result, the person came at the appointed time, and was told that the order was collected yesterday, the shelf life of the products had expired and they were disposed of. They didn't offer anything in return, so the person left with nothing. A call to support didn't solve anything, just stupid mumbling by the operator.
Good day.
We are upset and really want to help and make things right. Write us your details in a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot).
Thank you.
Silpo UA store
I order delivery from Silpo consistently once every 5-7 days (Kyiv). I carefully review all the important sections, use the search. If you know what products you need, then placing an order is quite simple. The site works almost always well. There have been very few failures. I pay for delivery upon receipt - convenient. They pick up the order at the apartment - convenient! If you are unable to answer the phone to the person who collects the goods in the store, there is an option "do not collect if clarification is required" - convenient! Cashbacks are accrued almost within half an hour each time.
Congratulations!
Thank you very much for your feedback and trust!
We work every day to ensure that every guest feels the care and magic of service.
Silpo UA store
If you carefully place an order (place and pay directly from the website, not from the mobile application), then there are no problems with cashback. Their website is a little slow, but you can use it. Order formation and delivery depend on the buyer's location (the nearest Silpo store is selected). Sometimes this is not convenient - because the nearest store may be relatively small and have a smaller selection of products/availability/freshness. Therefore, location is an important point when ordering. Personally, I have no complaints about delivery, but there are nuances - in Lviv it is now done by couriers on mopeds (therefore, there are restrictions on the weight of the order). Since I use Silpo delivery often, it is obvious that sometimes there are problems (rarely, they are resolved through support, nothing catastrophic).
Good afternoon.
Thank you for your feedback.
We are always open to comments and are ready to help you via a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707. Thank you.
Silpo UA store
They gave a second chance to deliver home from Silpo. The first time they rescheduled the time more than 5 times. In the end, they brought it the next day, with defrosted products. Today, for the second time, the order did not arrive at the time indicated on their website, they extended it twice, saying that the courier was on the way. After 6 hours of waiting, we were forced to cancel the order, since it was no longer possible to stay home and wait for the products.
Good afternoon.
We have an irresistible desire to make amends and regain your trust.
Write us your details to the support service via a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707.
Thank you.
Silpo UA store
Cashbacks are constantly being rejected. It's unpleasant.
Good day!
The minimum order amount to receive cashback is 100 UAH.
This was the reason for the cashback rejection. And your last purchase was canceled, as the partners noted.
First they canceled the bonus points (they don't work on promotions), then they made the site worse (it freezes and removes items from the cart by itself or constantly gives various errors), and now they've also made the minimum order 200 UAH for pickup. This is really the end, with such prices try to choose something for 200 UAH, and there is no alternative, because Silpo doesn't issue cards in person, and not everyone has the opportunity to install their application
Good day.
We are always attentive to our guests and strive to provide maximum comfort and service.
Please share the details with us in your preferred communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707. Thank you.
Silpo UA store
The online store is simply HORRIBLE, I made an order before that and couldn't pay on the website - well, I think my can't figure it out, I paid the courier. I thought about making an order today, went to the website, collected the basket, added the address and after that I couldn't log in to my account, you enter your phone number, you get a password but you can't log in. Support couldn't help with anything, except for the advice to clear the cache, of course it didn't help much. So I went to a supermarket of another chain. I don't recommend this store.
Good afternoon.
We are sorry that you were unable to place your order and we really want to help. Please write us your details in a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707.
Thank you.
Silpo UA store
The order was made on 16.12 and still hasn't been shipped. You call the hotline and they only promise that they will ship after 18:00...and, no movement of the order. Although the delivery date is 18.12, and today is already 20.12. Will I order online delivery from Silpo again? Probability: close to zero.
Good day.
It is very important for us to regain your faith and love. We will make every effort. Please write to us with your details and details of the situation in a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707.
Thank you.
Silpo UA store
I constantly place orders at Silpo, I am very satisfied with the service. If there are any problems with the order, they are immediately resolved when you contact the hotline, they are very loyal to customers. I am very glad that there is also an opportunity to get cashback for purchases. Once a month (which is very quickly, compared to other stores) all cashbacks are confirmed. Thank you Silpo and LetyShops!
Congratulations.
Thank you for your choice and feedback.
You help us maintain our standards and inspire us to new achievements!
Silpo UA store
I placed an order in Silpo and the cashback was rejected. Who knows what the difference is between doing it on the website or in the application! different prices for goods or something. Explain this! By the way, the last few times some of the goods have been constantly out of stock. It is very inconvenient, you place an order for specific goods, and when you collect them they tell you that they are out of stock. This way they can update the information on availability more quickly!
Good day!
Unfortunately, we do not receive rewards for in-app purchases. These are the store's terms and conditions. This may change in the future.
All conditions are indicated on the store page, please read them before purchasing.
You have been credited with a bonus for this purchase.
The store also commented on your review:
"Good afternoon. We really want to please you with the maximum assortment. Tell us the details in a convenient communication channel via Telegram (https://t.me/silpo_chatbot), Viber (https://chats.viber.com/silpochatbot) or call the hotline at 0 800 301 707. Thank you."