You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
I received cashback only after contacting LetyShops support. Thank you for resolving the issue quickly.
Sergey, good afternoon!
Thanks for the feedback.
Unfortunately, for some reason we did not receive the order information. To understand why this happened, our manager sent a request to partners. As soon as the answer arrives, we will immediately inform you in the appeal # 1569250.
There will be additional questions - be sure to write. Good day!
the LetyShops team
A very strange trend is being observed. I decided to book a flight with transfers on this website. And before buying, I saw that you can issue a cashback. I added a preliminary flight to my favorites and went to the LetyShops account to follow the link. After clicking on the link, when I try to open a flight from the favorites, I am told that it is no longer available. Then, when you try to manually fill in the search terms, the desired flight is also not found. Even if you reopen the site in a separate contribution, the data has already been saved in the browser cache and still shows that it is no longer possible to find such a flight. It was possible to fix it only if I open it in incognito mode or clear the browser cache (but then I lose the opportunity to get cashback). The bottom line is that using cashback with this site, in principle, was not possible in my case. I can't say that Lety or Kiwi are bad, separately, they are both good services in their field. But only among themselves, they obviously do not work very well.
Thank you for reporting the situation.
We clarified the information with partners. Alas, some companies don't pay affiliate commissions. Therefore, when switching from our service, some offers are not displayed. The booking service cannot pay us for such options, therefore, we also cannot pay remuneration. We will definitely consider publishing this feature on the Kiwi.com service page in order to warn our users.
If you have any questions, please contact us. We are always glad to suggest.
And I have not encountered a loss of cashback. And I am very pleased with the letyshops service. And the incomprehensible Kiwi would not just trust. That's how it is now. I read it. And he left for another place.
Thanks for writing to us. We are very sorry that you have such an opinion. Orders from the Kiwi store are successfully entered into our system, and cashback is credited to them.
In order for each of your orders to be recorded, it is very important to adhere to the rules for making purchases with cashback , as well as the conditions that are published on the pages of stores / services with which we cooperate.
If you have any questions, be sure to write, we will be happy.
They considered my question for a long time. Until he asked again in support, they did not answer. As a result, cashback was not credited, it is about 4000 rubles. Kiwi stated that I had allegedly followed a different link. This is not true. I will not buy any more tickets through kiwi.
Thank you for your feedback. We understand your emotions about this and share them. Unfortunately, we really received a refusal with such a comment from the affiliate program through which cooperation with this service is carried out.
We understand that the situation turned out to be unpleasant. If the order does not reach us for some reason, which we are trying to find out, we do not receive a reward from the store. That is, the store is not at all aware that the user came to him through our service.
In your case, we submitted a request and received a negative answer. Regarding the delay in answering, sorry. We expected an answer, without which we could not bring you the news.
Since we did not receive rewards from partners, we decided to pay out half of the cashback from our own funds. We understand that this is not the entire amount, but this is the maximum cashback that we can provide in such a situation.
Thank you for your understanding and please heed our recommendations.
Michael, we really hope that you will not face such unpleasant situations in the future.
Have a nice day!
I bought air tickets. They did not enroll cashback, they do not see it. I wrote in support, I'll see if the issue is resolved or not. When switching from another site on a different device, the same tickets were cheaper. But taking into account the cashback that was promised at letyshops, it should have been cheaper here.
Good afternoon, Mikhail!
Thanks for your feedback. Alas, sometimes cashback is lost. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website.
If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
But we always try to help find the reason for non-accrual and compensate for the cashback.
We are grateful to you for contacting the Care Service. We promise that we will do our best to resolve your issue.
If you have any questions - write. Have a good day!