Purchases at АТБ UA with cashback in South Africa

Just disgusting online service. Not only can you “lose” some of the goods when placing an order in the basket itself, at the last step (where you select a store for pickup), but your order will simply be canceled without informing you. And even if you immediately chose the store that suits you, then, all the same, the goods may not be in stock, even if they are “available” and displayed as available on the site - someone simply does their job poorly and does not update the information there . As a result, no order, no champagne for the holiday, no cashback.

Very often there are no goods. And now an interesting condition has appeared - if there are no couriers, the order is transferred from delivery to pick-up. Moreover, you need to pay immediately, and then as you’re lucky. Naturally, I refused such service, it would be nice if the store was nearby, and still have to pay for a taxi (the order came out to almost 15 kg, there is no pleasure in carrying it in your hands).

I made an order three times in November: on the 9th, 16th and 24th. Cashback status "Pending" appeared shortly after payment. Cashback confirmation was expected two months after each purchase. Cashback was credited for all three orders on December 2.

The ATB site is just a mess! Constantly hangs and works only after frequent updates.

I always place orders online with delivery, in ATB and SILPO. A big PLUS in ATB is that the cashback is calculated after payment for the collected goods, and in Silpo immediately after the order, that after the order is collected, the amount differs from the created order, but no one adds cashback

A similar situation with Alisa Kozyreva and the answer to the comment from Leti. Online ordering with card payment on the spot is not possible? Why then does this scheme work at Silpo? The ATB site is outdated information on the remaining goods and you can finish collecting the basket there. ATB is offline only

Dnipro, Parshina 16, order dated 09/19/2023 No. 3993173, they also collect orders with a package, despite the fact that you indicate "take it in your own bag" and leave a comment to the collector "don't pack it, I'll take it in your own bag." While you ask to remove the package, you receive a portion of cringe and rudeness as a gift without additional payment. Like, you yourself made a mistake, you clicked wrong, I have this written on a piece of paper. Although the package itself was added by the assembler and was displayed after assembly. Either you have to cancel the order, or pay with the package and go hide their theory that you clicked something wrong there, you made a mistake, and in general take the package and don't mess around here.

I activated a one-time x8 cashback, placed an order for 3410 UAH, I received a notification that the product had been selected, I needed to make a payment, I paid... Then they called and said that one item is out of stock and I need to cancel the order to get a refund. Okay, it happens , errors in the availability of goods, I can understand, but why, because of your stupidity, should I now wait 14 days for a refund, instead of immediately going and buying up in another more decent store!? As a result: 1) There is no product 2) There is no money 3) There is no cashback, because it can only be used for one purchase that was spoiled.