A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
I love it and use it a lot, but I think the discounts for existing customers are very low.
The goods are good, I ordered phone covers. But the hair ornaments arrived broken...
Good day!
Please contact the store. They should help.
how to pay for a product with cash back?
Greetings!
Funds must be transferred to the card, and then you can use them to pay for the purchase.
Happy shopping!
I have found very good and varied products, from clothing to jewelry, and at very affordable prices. If I need a good gift, I look for it at Temu; my wife is delighted with the things she has purchased, every day we are more surprised by everything we can find in their catalog.
Where to find accrued cashback? Many products have already been purchased, but it is not clear where to find cashback
Good day!
Cashback for your purchases is displayed in your personal account, the "My Cashback" section.
It is currently pending and will be credited as soon as the partners transfer the reward.
If you have any difficulties, please contact our customer service, "Help" section.
Have a nice day!
I ordered 3 pairs of stockings. 2.5 pairs arrived. And everything arrived quickly.
Good day!
Report this to the store. Perhaps it was not added by mistake.
The stores are good, what's wrong is the Letyshops app. To get a refund you have to wait 6 months :c :C
Hello!
We apologize for any inconvenience. According to the store's terms, cashback is confirmed within 60-100 days.