Good day!
Thank you for your feedback. We are sincerely sorry that the cashback for the order was not recorded in your personal account. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website.
If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
We see that you have already created a call to the care service to resolve this issue. The manager took control of your appeal and will answer it within a day.
We sincerely hope that there will be no more difficulties when working on our service. Have a great day!
Sincerely,
LetyShops team