Good afternoon!
Thanks for the feedback. We are sincerely sorry that the cashback for the order was not recorded in your personal account. The reason is often in violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate a cashback through an extension or direct transition from our website to the store’s website.
If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even the functions of anti-virus programs can rewrite our affiliate link and take the reward for your order to yourself.
We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your appeal and will respond to it within a day.
We sincerely hope that there will no longer be any difficulties when working on our service. A great day!
Respectfully,
LetyShops team