Good day!
The cashback is automatically registered in the system if the store has received data about the referral source. Loss can be influenced by several factors, including:
- third-party browser extensions (for example, an ad blocker);
- adding products to the cart using a link from another advertising resource;
- long-term ordering.
Now applications can be submitted in your personal account, section "Orders and Finance", without contacting the care service.
Respectfully,
LetyShops team