Purchases at Tiendanimal ES with cashback in United Kingdom
Cashback is not credited in case of using coupons and vouchers and cannot be combined with any other store promotions except the codes published on the LetyShops website.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
PRIMER15
15% de descuento o envío gratis en tu primera compra. Sin mínimo de compra. No incluidos productos con el sello Super Precio, ni productos de la marca Natural Greatness. No acumulable a otras promociones y/o cupones descuento. Un solo cupón por cliente y pedido. No aplica a productos de otros vendedores de Marketplace.
ENVIOGRATIS
15% de descuento o envío gratis en tu primera compra. Sin mínimo de compra. No incluidos productos con el sello Super Precio, ni productos de la marca Natural Greatness. No acumulable a otras promociones y/o cupones descuento. Un solo cupón por cliente y pedido. No aplica a productos de otros vendedores de Marketplace.
Reviews on Tiendanimal ES (71)
Therefore, we publish only our customers' reviews.
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Who would have thought that having a discount for being a new customer would make Tiendanimal reject LetyShop's cashback? I chose it because I was going to get €4.5 back. And after receiving the product, almost 2 months later, I decided to make a request, and that's when I found out about this. To be clear, it's not LetyShop's fault. Looking at it another way, the next purchases I make, as they will no longer have a discount from the store itself, should receive the cashback (I hope). If so, I'll give it a few more stars...
Hello!
We are very sorry about this. According to Tiendanimal's terms and conditions, cashback is not credited if you use coupons not provided by LetyShops or any store promotions. We recommend using the code PRIMER15 for your first purchase, this code is compatible with the cashback of our service.
Letyshops has given me a voucher. Tiendanimal has registered an order of €51.98 as one of €8.09 and they still haven't given me the cashback after the deadline. Not a recommended shop.
Hello, I was between 3 and 4 because it seems, from other comments and my experience, that this store tries to make you miss out on the cashback and if you don't claim it, then it's better for them (obviously, but it's a somewhat dubious policy...). In the end I gave it a 4 because when I claimed and let the months of waiting go by, they finally accepted the cashback and it was added to my account. Thank you Letyshops for these years of accumulated cashback and the extra discount in the stores :)
Hello!
We apologize for any inconvenience, we also don't like situations where cashback doesn't register for some reason.
We appreciate you being with us, we are always happy to help our customers ❤
Not all that glitters is gold. Be careful with this store, they offer you coupons that if you use them they reject the cashback, and the best of all is that you save less than if you used LetyShops to claim the cashback. Very unhappy with this policy. On the other hand, I must say that LetyShops has handled the incident very well. In short, I do not recommend buying from this store at all, even though there are better offers in others.
Hello!
We appreciate your feedback and regret what happened, but according to the store's terms and conditions, cashback is not compatible with any other store promotions, except for the codes published on the LetyShops website.
I no longer buy in this store, I prefer others that are also in Letyshops, in this one the cashbacks are always rejected for no reason, so I have ended up opting for others
Hello,
We are sorry that your experience with this store was negative. Our agent has written to your email to find out the possible reasons for the rejection of your cashback. Thank you very much in advance for your feedback.
I have never had a problem with cashback and I am saving a lot on my cat's food. I recommend it.
Thank you for sharing your experience. Greetings to your kitty! ❤
A while ago I had no problems with the animal store cashback, but lately it never appears and I have to complain.
Hello, Esther!
We would like to highlight that at Tiendanimal it is prohibited to use discount codes, since in that case the cashback is not credited. Despite everything mentioned above, we want to give you our support. We have credited you with the cashback from our funds ❤
It's disgusting on the part of Tienda Animal! I always have problems with cashback. First, it takes a long time (months) to approve it, if they don't deny it for something. Then the last 2 times they have denied it and I have appealed. They have alleged that I had used coupons and I had not put any. They have been large purchases of about €70, I have chosen this store to purchase feed for my animals so that later they won't give me cashback! Letyshops ended up giving me a subscription and sticking up for them. I am very dissatisfied and disappointed with the animal store. I do not recommend it. BITIVA.ES is much better!!! I recommend taking screenshots of the entire purchase process, even if they go through the process and deny it anyway.
Hello Rachel.
We appreciate you leaving your opinion and we are sorry for what happened. We turn to our partners for your latest order. We hope to get a positive response.
Greetings!
The LetyShops team
Tiendanimal always gives problems with cashback. You make your purchase, they give you a cashback that corresponds to the amount of the purchase you have made and the percentage of cashback that the store offers, and a few days later they change it to an amount of cents and finally they deny it. The last purchases I have made with them I have had problems and the Letyshops team ended up solving them.
Good afternoon.
We are sorry for what happened. This happened due to the use of the coupon or a promotional code that is not compatible with cashback. If you did not apply a coupon or any code, write to us through the "Help" section, our managers will do their best to thoroughly investigate the case and help you.
All the best,
the LetyShops team
I have a lot of problems with the Cashback from the animal store, it takes many months, I even buy again and I still don't have the Cashback from the previous purchase and the sum is less than the real expense, I don't know why... a real mess... But it's not Lety's fault because they always solve problems quickly, in this case, the bad score is undoubtedly due to the store.
Hello Maria.
We are very sorry for any inconvenience that occurred.
Cashback is paid on the net value of the product, excluding VAT, all other taxes and charges and any additional costs such as delivery and shipping. Therefore, the amount paid may differ from the value shown in your LetyShops account.
Regarding confirmation time, the maximum period is 75-150 days. We understand that no one likes to wait that long and we do everything in our power to speed up the process.
All the best,
the LetyShops team
It takes forever. My animals have already enjoyed the products for a while and the Cashback is still not approved. Before it took less
Hello good!
Thank you for your opinion and sorry for the inconvenience. We would like the cashback to be faster, but each store represented on our website has its own terms of refund accreditation. For Tiendanimal it is 75 - 150 days.
All the best,
the LetyShops team
