A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Upset!! It was written cashback 28.4, but it was calculated as 7.1%.
Good day!
This rate was valid for the first purchase.
You have already received an increased reward for your first purchase.
28.4% cashback is valid only if you buy for the first time on the Theme?
Yes, everything is correct.
I placed an order with 100% cashback a month ago, I still don't have it in my waiting list, it hasn't been found, I'm disappointed
Good morning!
Cashback appears based on information from partners. If it did not appear, it means that something had an impact on it.
We see that our specialist has contacted you and is working to resolve the situation.
I tried to place an order on the website several times, but it doesn't work. Zaporozhye doesn't exist at all, I can't place an order, I'll probably delete the attachment
Good day!
Due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
You can also order in a nearby city, and then make a forwarding
I am very disappointed with the kitchen set, it said that there were 24 pieces in the set, but only 4 came, I am not satisfied with the purchase
Good day!
Please go to the store. They will help to understand.
I love it and use it a lot, but I think the discounts for existing customers are very low.
The goods are good, I ordered phone covers. But the hair ornaments arrived broken...
Good day!
Please contact the store. They should help.