A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
The cashback was returned to me instantly, so I'm satisfied, but I don't know where to track the parcel, for this minus 1 star.
Go to the order page, there is an opportunity to track =)
I put one star because the store has never automatically transferred the cashback to Leti and confirmed it. I have been using LetiShops for a long time, cashback comes automatically from all other stores. Only with the topic of the problem. Thank you very much to LetiShops for accepting my requests for cashback and counting it out of their own pocket
Good day!
Thank you for creating cashback applications.
In the future, please record a video of the order process and send it to our support. Let's try to figure out what causes the loss of cashback.
I clicked on transition 3 times in a row and nothing happened....
Good day!
Please take a screenshot of the error and send it to our support in the Help section.
We will help you figure it out.
I give Temu one star, it's a scam store, but Letty shop is safe with its Cashback. They are serious, but this store never gave me the Cashback. Letty Shop gave it to me out of their own pocket, so Letty Shop is safe. Temu is not.
Hello!
Unfortunately, we received a negative response from our partners regarding your order. We have still credited you with a partial voucher from our account. We apologize for the inconvenience.