Purchases at coffeeok UA with cashback in United Kingdom

Cashback is calculated incorrectly even for new clients, for an amount greater than 8000 UAH, given a cashback of 18%, they calculated 1000

I'm just wondering when the management of this store will understand that due to the extremely strange accrual of cashback for regular customers, they are pushing these regular customers away and basically don't want to buy anything in this store. Although, judging by the fact that we have all been writing this for more than one year, in our opinion, the management, like the buyers, deeply does not care. I do not recommend this store because of its rude attitude towards its regular customers.

Everything is fine with the order in the store, with cashback it is not clear why they chose this idea - to charge more first, and to charge a smaller amount. This spoils the impression of the loyalty system and the store as a whole. It would be better to do the opposite, if nothing else works. I have not observed such a problem in other stores, it is something custom here. Maybe listen to customer feedback?

Not the first time I buy in this store. But it is not clear how the cashback is calculated. I see in the answers that the store can change the amount after the transfer of the order and this can be checked, but how to check. In terms of the amount of the order, everything converges at the beginning, and then everything is at least 2 times less :) It's very strange

We have been buying coffee and syrups for coffee here for a long time and have no complaints, they are contacted quickly, the shipment is also carried out quickly, but I really don't like how the cash back calculation system works. At first, you see one amount, but after the fact of accrual, it comes twice less. Why is this done? it greatly spoils the overall impression of the purchase. so far, I have encountered such a billing system only in this store.

Been ordering coffee here for a long time. I was completely satisfied with the quality of the coffee (this is predicted, because when ordering I choose coffee by manufacturer) and the speed of sending orders. I am a very loyal customer and rarely leave bad reviews, but I am very offended by your cashback system. Cashback from each order is reduced by more than two times. I did not understand this billing system at all. Why should I accrue conditional UAH 500 cashback, if I actually receive UAH 200 from them? You either do not promise such cashback, or charge the full amount from the stated amount.

The store is not bad, but it loses a huge number of customers because of its very specific cashback calculation system, which simply discriminates against regular customers.

High-quality goods, well-organized delivery and EVERYTHING cancels out the strange, unique in Ukraine, method of calculating cashback, when a regular customer who remains loyal to the store gets just a meager cashback, and a person from the outside, having made the first purchase, is generously gifted with cashback! Wonder…

The only store that first calculates the amount of cashback according to the percentage, and then, before enrollment, constantly significantly reduces the amount of cashback. There is no sense in the increased percentage

This is not the first time I order coffee in a store. There are no questions about the delivery, but one cashback was not found, I have been waiting for 4 months, and the second was rejected altogether, although I provided all the documents for confirmation, the third is still pending. Thanks to Latishops, she finally received the cashback, which was declined.