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Don't forget about Cashback rules and advices

Purchases at YOOX with cashback in Portugal

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 90 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Внимание! Чтобы кэшбэк начислялся, при оформлении заказа необходимо пользоваться только российской версией сайта YOOX.

 

Кэшбэк начисляется только на стоимость товаров, без налогов, сборов и расходов по доставке.

 

Кэшбэк по заказам с YOOX может появиться в вашем кабинете в течение 5 дней после оформления.

Кэшбэк не начисляется за заказы, сделанные в мобильном приложении YOOX (Android или iOS).

Reviews on YOOX (53)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
26.12.2018

Cashback is scanty, and relevance is lost when buying only from the site. It’s more profitable to buy through the application with a promotional code that works only there.

The review was translated from Russian using Google Translate. Show original Show translation
27.12.2018

Anatoly, hello!

Thank you for your feedback.

The cashback rate is determined based on the conditions of cooperation with partners. It can be increased with Lety codes, statuses and during promotions. You have the right to choose the discount that will give more benefits for an online purchase. Unfortunately, when placing an order through the store’s mobile application, cashback is not credited. Buying through our service, users get the opportunity to participate in contests, sweepstakes and get pleasant prizes.

There will be questions - write. We will be happy to answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.08.2018

Good afternoon! order 1008Y053B1883E from 08/10/2018, was issued through the Google chrome mobile browser, the history of transitions to YOOX.COM is displayed in your account, but the cache is not listed in anticipation. I need justice !!!)

The review was translated from Russian using Google Translate. Show original Show translation
30.08.2018

Good afternoon, Alexander!

Thanks for the comment.

It is important for us to analyze this situation and help so that purchases with the service bring only positive emotions.

If it happens that the cashback for the purchase is not fixed, be sure to understand the reasons and give recommendations so that this does not happen again in the future. Colleagues from the care service contact the partners through whom we work with stores to find out why the cashback did not appear. Since we do not work directly with stores, we get an answer on average within 2-4 weeks.

An appeal to the care service No. 1404587 was created on your behalf. Please respond to the request so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.08.2018
Hello! I always get cashback. although sometimes the delay depends on the store. YOOX always accrues after 3 weeks, because wait time to return the goods that did not fit. And so everything is fine, everything is on time! Thank!
The review was translated from Russian using Google Translate. Show original Show translation
12.07.2018

07/04/2018 I made an order on the site, after clicking on the link, I received the parcel, but the cashback did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2018

Hello Anastasia!

Thank you for writing about the situation.

In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section.

We will wait for feedback. Have a wonderful day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.05.2018
Love!!!!!!
The review was translated from Russian using Google Translate. Show original Show translation
04.05.2018

Order 0703Y7AB41883C. 58 days have passed, there is no cashback.

The review was translated from Russian using Google Translate. Show original Show translation
05.05.2018

Hello Nikolai!

Thank you for writing to us. It’s nice to inform you that the cashback for your order has already been credited automatically according to the data from the YOOX store.

There will be questions about the service - write, we are always open to communication.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

55 days have passed and they did not give a cashback. Order Number: 0803YD56A1883C.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Good afternoon, Marcel!

Thank you for your comment. We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your appeal and will respond to it within a day.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2018

02/06/18 made a refund of some things from the order. I paid 1585 thousand rubles for the return. Today, 04/18/18 money still has not been returned. No things, no money!

The review was translated from Russian using Google Translate. Show original Show translation
26.03.2018
The refund was very quick for me. Not expected. Thank. Withdrew money to the card. I thought that in a few days, it turned out to be a few minutes. Thanks again.
The review was translated from Russian using Google Translate. Show original Show translation
26.03.2018

I always get cash back on time. The store is very good.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2018

Thank you, so far everything is fine.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2018

No cashback (

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Hello!

Thank you for your feedback. It’s a pity that the cashback for your order did not lock automatically. To resolve the issue, please create an appeal to our care service. You can do this through the "Help" section of your personal account. We will definitely try to understand this situation and help.

We will wait for your appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
Buy at YOOX with cashback up to 1.5%
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