Purchases at Temu with cashback in Portugal
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (581)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
I can't wait for the parcel for the third month. Cashback was not credited. In the end, I only received part of the order, and the rest disappeared even from my personal account.
Good day!
Please try contacting the seller. They should be able to help.
Yes, they give you cashback, but it would be nice if it took less time to confirm.
Hello,
Thank you for your feedback ❤ We fully understand that no one likes to wait, but the confirmation time depends on our partners and we cannot always influence this process.
It is impossible to return a product that does not fit the item to the address indicated on the label, neither Ukrposhta nor Nova Poshta accepts parcels.
Please try contacting store support.
They returned the entire 100% cashback and now I will eat shawarma. The service is imba
Delicious! =)
give me my cashback back
Greetings!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
We will check the data in the system and contact partners to find cashback.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
