Purchases at SHEIN with cashback in Portugal
An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
- Cashback is not credited in case of using the store's mobile app.
- Cashback is not credited for a gift card purchase.
- Cashback is not credited for purchases made with gift cards.
- Please add items to your shopping cart after cashback activation only.
- Cashback is credited only for the actual payment amount, without taking into account the amount paid from your SHEIN wallet or the number of bonus points applied to the payment.
- Cashback is not credited for any additional costs such as delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on SHEIN (1065)
Therefore, we publish only our customers' reviews.
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When the Cashback is increased it is almost never credited... I am speaking with someone to see if they can solve it for me, why does it always not appear when I make purchases and after it has happened to me in several stores it seems strange to me... I always wait for the 10 seconds to finish for it to be credited and I take into account that the icon is green... it's a shame it always happens the same way, I hope for a solution, thanks.
Hello, Lydia.
It's very sad that such a situation has happened. It's true that mistakes can happen and the cashback may not be recorded, but our Customer Service team does everything possible to resolve such situations and reimburse at least part of the cashback.
We see that a request for lost cashback has already been created and has been sent to our partners. As soon as we receive a response, the status of your request will change, and we'll notify you.
If you have any questions, you can always contact us through the "Help" section ;)
All the best!
The LetyShops team
I recently started buying clothes, I didn't dare because of the sizes, but the return is very easy and there are no problems,) in Letishop the first order apparently I did something wrong and they didn't put the cash, I'm waiting, I made another order to Shein through Lety to see if I get it right this time, I'm delighted although I haven't received anything from my first cashbank
Hello, Loli.
Thank you for choosing LetyShops.
Please monitor the status of your request. We'll do everything we can to find the refund and return it to you. If you have any questions, you can always contact us through the Help section of your account ;)
All the best!
The LetyShops team
At first, the cashback was received instantly after confirming the order. Now, after confirmation, it takes approximately 2 minutes, but the cashback is still charged. I recommend both applications.
Hello, I ordered almost a month ago through Letyshop. My cashback appears pending, but it hasn't been credited yet.
Hello.
The estimated time for SHEIN cashback to be credited is 60-120 days after purchase. If it doesn't credit within that time, please contact us at support@letyshops.com and we'll help you out ;)
All the best!
The LetyShops team
I have been buying in shein for several years and I love it, but it is the second time that the cashback does not recognize me when it is at 30%
Hi, Noelia.
Thank you for your comment ❤
Don't worry, we'll do everything we can to find your refund and return it to you in full.
We see that the requests have already been created, from the lost cashback. Follow their status, please. As soon as we get any news, the status will change.
All the best!
The LetyShops team
