Purchases at O'STIN with cashback in Portugal

Recently, miracles have happened when ordering in this store: when ordering more than two things, cashback is credited to the first product, there is no cashback to the next item. At first I thought that I was wrong and turned to support, but repeated again. Yes, and they are wondering at the store, canceling orders, although the ordered goods have been paid in the check.

I really like the store, but the cashback constantly flies, although all the transitions are done according to the rules. For the last two orders, the store did not transmit information about the orders, it contacted the support service, but the issue was not resolved, referring to the fault of the store, although there are screenshots of the order and receipts confirming the purchase. Very disappointing.

I made 2 orders, for a large amount. All transitions are made according to the rules. The cashback not only did not appear, but the store did not transmit information about the orders. I had to contact support. Thanks to the Letishops team - they were credited from the company's funds. But until they figured it out I had to wait more than 2 months! This is not the first time that cashback is not displayed. I return through support. But in general - the store is not bad, a good selection of things and the quality of the level.

They write that fast cashback is coming. Well, I don’t know, I don’t know. Made an order on September 22. cashback was displayed immediately, delivery by courier has also passed a long time ago, the child already wears everything in full, almost without taking it off, but still waiting (44 days), it is written that confirmation is up to 06.12.

if cashback is not credited in the mobile application, then you need to remove the ostin category in the application !!!, purchased for 7 thousand, and everyone lost the precious cashback!

As for the cashback transfer, there are no problems. They write that for a long time. But I personally receive confirmation and transfer every month, and not 40 days (pah-pah). BUT, the following is very annoying: cashback is charged on the cost of the goods indicated on the site. I always use bonuses. As a result, they confirm to me the "trimmed" amount. All is fair. But why do other cashback services charge from the actual purchase amount minus bonuses? I don’t like this moment at Letys, because the amount of "pending" is distorted and obviously wrong.

I often make orders in Austin, but I encountered such arbitrariness for the first time. At first, to put it mildly, they threw it on the 24.07 sale during the increased cashback from 14:00 to 16:00 the site was unavailable. Support fly wrote that, well, in the end you made an order, but now I made it already for another promotion. But they also threw me at it, there was a cashback limit of up to 1000 rubles, I made one big order, maybe you could make only one order as part of the action, two weeks later they brought to the store only half the order, and the worse half, some things with defects, only one T-shirt could choose from this. About the second half, the saleswoman in rude form can be said to have sent me, they say that came and take it. As a result, from 1000 rubles I was charged a current of 31 rubles! I understand that there is no blame here, but Austin himself can be said to be receiving an unsatisfactory rating. Fly is worth considering whether to cooperate with such stores!