According to the store's terms and conditions, if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 3 months after the purchase has been made.
I made two purchases at Odisseias, following all the steps from the beginning to receive the cashback and confirming before completing the purchase that the cashback was still active, they still refused to pay the cashback on both purchases. I always buy with letyshops and almost always everything goes well, it seems that the problems only arise in some merchants.
Hello Bruno!
Thank you for taking into account all our recommendations and the algorithm for making cashback purchases.
Unfortunately, the cashback can be lost by mistake, but we can always contact our partners to find out the reason for the situation and return the commission.
We sincerely believe that the situation will not be repeated. We would be grateful if, in the future, when making a purchase, you make a video of the screen with the purchase process and send it to our customer service manager. This will help to understand what went wrong.
LetyShops team