Важливо!
There are no complaints about the letyshop service at all, they respond very quickly and understand the situation. At the first order, the Eva store lost cashback (the order amount was 1200 UAH), now the second order and the cashback from Eva again do not appear, although all the transitions were in accordance with the rules. And in general, lately I don’t want to have anything to do with this store, because their negligence is going through the roof.
Good day!
We see that a cashback search application has been created. It is currently under consideration by partners, and we are waiting for information together with you :)
It is important to take into account all the conditions of the store, as well as our recommendations , so that the cashback is not lost.
The LetyShops team
I made an order, the cashback was not credited automatically. I submitted the application manually, but "the cashback was not found, we are waiting." I bought it a second time later, it was automatically charged. I did it both times according to the rules.
Good day, Yuri!
Thank you for creating a request :) We have sent it to partners to find out the reason for the loss of cashback and return the commission.
To track the status and result, expand the field with the application in the personal account as in the example .
The LetyShops team
I made an order with an increased cashback on January 6, I already received the order and paid, but the cashback has not appeared yet
Hello!
Yes, we have sent a request to our partners to find out the reason for the non-payment. The application is processed automatically. Also, our care service manager will additionally monitor the situation in the application.
The LetyShops team
When going to the Eva website from a laptop, the cashback is lost even if the extension is enabled, which additionally shows that the cashback is activated. I did everything according to the rules. I placed an order from the phone, going to the site from the Lety application - immediately appeared in anticipation. Other than that, I recommend both. )))
Hello!
Thank you for taking the time to leave a review :)
The device on which the order is placed does not affect the fixation of cashback in the system. If you follow the conditions of the store and our recommendations , purchases successfully appear in your personal account.
If you still have questions about lost cashback, you can always write to us in the "Help" section.
The LetyShops team
Lost cashback. Out of 4 orders, 2 were lost. with the first 2 for a large amount. All orders were placed. With the orders themselves, problems are rare, I never counted on speed. (Really long at times)
Hello!
The service receives all information about the order from partners. The purchase amount does not affect this process. Cashback can be lost due to an incorrect purchase order algorithm, violation of store conditions, or by mistake.
We sent inquiries through applications to find out the reason and refund the commission. To track the status and result, expand the field with the application in the personal account as in the example . We are waiting together. :)
The LetyShops team
Unfortunately, I can't give 5 stars, my cashback keeps getting lost. Thank you to the LetyShops team for responding to my requests. Only 2 of the last 5 cashbacks are lost. Unfortunately, Eve has bad site developers. The mobile version is not perfect. The menu constantly hangs on the screen, and you have to go back to the site several times in order to add the product to the cart.
Hello!
Checked the information in the account. We see that the cashback for orders from 9.11, 17.11, 20.11 appeared automatically. Regarding the purchase from 05.11, a request was sent to partners to clarify the reasons for non-payment. The application will be processed automatically :) If you have any questions, write to us in the "Help" section of the account.
Regarding technical difficulties on the store website, we recommend contacting EVA.UA support.
The LetyShops team
Well, it takes a very long time for the cashback to return (((or it just gets lost
Hello!
Katerina, we understand that you want to see the credited cashback on your balance as soon as possible :) As soon as the partners transfer the commission, the status changes. This usually happens before the waiting times that are available on the store page.
If a purchase was made and the cashback did not appear, you can always apply in the "My cashback" section. We will do our best to find it :)
The LetyShops team
The store is just slag, I don't recommend it to anyone. I placed an order on 14.11. They called me only on 18.11 and said that the basic goods that I desperately needed were not in stock. Despite the fact that the delivery time after ordering is specified as 1-3 days. Conclusion: -The relevance of information on the site is terrible -The availability of the product is terrible -Communication with the buyer is terrible -The time of processing the order is terrible and does not correspond to the specified terms at all Huge dislike!
in general, the service is great, and of course it's great that there is an opportunity to get cashback..but mine is lost for the first time in a long period of orders..waiting for a positive response from my side..
Ivanna, good day!
Thank you for applying. We have already contacted our partners to understand the situation. The request is processed automatically, but if you have any questions, do not hesitate to write to us in the "Help" section of the account :)
The LetyShops team