Hello!
We are sorry that you have such an experience. If for any reason you don't get cashback on orders placed with us, we also remain unpaid. Unfortunately, when we send inquiries to the store, most of the time we receive a negative response from them. Loss of cashback can happen due to several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes, influence of third-party extensions.
We see that you have an open query. Please reply to our manager to find out possible reasons for this situation.