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Purchases at Lounge by Zalando PL with cashback in Poland

(3.46) General evaluation of the store
Reviews on Lounge by Zalando PL (14)
Information and conditions
5.25 %
For a new client
3 %
For an existing client and for an order made via the store's app (Android only)
Waiting time for crediting cashback
Cashback will appear in your account with "Pending" status within 1 day
Cashback is confirmed and credited within 60 - 90 days
Attention!
  • Cashback is not credited in case of using any voucher or discount code.
  • Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
  • Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.

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Reviews on Lounge by Zalando PL (14)

(3.46) General evaluation of the store
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Therefore, we publish only our customers' reviews.
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magdarudkiewicz
31.01.2023

Quick cashback. I recommend this store

The review was translated from Polish using Google Translate. Show original Show translation
Beata Buziak
26.12.2022

Błyskawiczny cashback

The review was translated from Polish using Google Translate. Show original Show translation
m.warowa
14.10.2022
Cadhback always comes to recommend
The review was translated from Polish using Google Translate. Show original Show translation
ewabiala72
08.09.2022

Unfortunately, I am addicted positively

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
08.09.2022

Good morning!

Thank you for 5 stars! We are happy that you are saving with LetyShops.
Dependence on good purchases with cashback is a good relationship. : D

The LetyShops team

The review was translated from Polish using Google Translate.
Innah
04.09.2022

Technical error showing up on Zalando Lounge. I wanted to buy something through LetyShops several times - unfortunately the basket does not appear. I reported an error and received the answer "this is how our platform works". Strange, because several times I managed to make a purchase through LetyShops on ZL. Total disapproval of the customer who loses the chance of cashback. Unfortunately, the idea of the application is great, but the approach to the client is very low. I am slowly moving away from LetyShops and stop recommending further.

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
07.09.2022

Good morning!

Thank you for your feedback.
There are currently technical difficulties on the store's website. We are aware of the situation and deal with it. This process takes time.

Our manager contacted you, gave a detailed answer to your question, as well as recommendations. Following the recommendations will help you make a successful purchase from this store until our technicians work to fix a technical error.

We apologize for the inconvenience and expect our cooperation to continue.

The LetyShops team

The review was translated from Polish using Google Translate.
zalewska.d
17.08.2022

I had a problem with calculating cashback with 3 operations (never before). After filing the complaint, the matter was resolved faster than I thought, here is the props for Letyshop. Now I take the necessary screenshots with every purchase.

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
17.08.2022

Good morning!

Thank you for sharing your opinion on purchases with cashback. It is valuable to us, our partners and other users.

It happens that cashback gets lost. The reasons may be different, together with our partners, we try to sort out the situation and return the expected cashback to the user.
Our manager is still waiting with you in the application for the result of the third application.
We expect everything to be okay with all future orders. :)

The LetyShops team

The review was translated from Polish using Google Translate.
renata1991-1
10.08.2022

I do quite a lot of purchases in ZL and unfortunately cashback does not appear very often. You have to constantly report the loss, wait a few months for the settlement .. It's a bit strange for such a well-known and large store. After the reviews, I can see that not only I have a problem with it ..

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
10.08.2022

Hello Renato!

We are glad that you decide to buy economically and cooperate with LetyShops.

Cashback gets lost sometimes and there are various reasons for this that we unfortunately cannot know in advance. Filing claims helps to clarify this and get your cashback back.
We regularly test our work with partners and try to improve it.
We expect that the number of such situations will be minimal in the future.

The LetyShops team

The review was translated from Polish using Google Translate.
Dominika Jarczewska
11.06.2022
Countless purchases, cashback always comes automatically :)
The review was translated from Polish using Google Translate. Show original Show translation
adamkomar1987
06.06.2022

For a dozen or so cashback orders, it was automatically counted maybe 2-3 times. Maybe they will improve it someday, and it works similarly for most partners.

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
09.06.2022

Hello.

Sometimes cashback may not show up. Typically, the loss is caused by non-compliance with the store rules, cashback purchasing rules, or technical factors. For example, a browser extension or an active ad blocker may cause cache data loss and then your cashback will be lost.

On the website and in the app, you can create an application that will help explain the cause and recover your cashback.
You can also contact managers, our employees are always open to users and ready to assist in solving difficulties.

The LetyShops team

The review was translated from Polish using Google Translate.
natak85
12.05.2022

Orders made several times and no cashback. Complaints reported and waiting time up to 4 months. Something's not working here….

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
18.05.2022

Good morning!

There are quite a lot of reasons for the non-appearance of cashback. It may be a violation of the store's rules, the rules of making purchases with cashback, or a technical error.

We can see that our specialist has already contacted you about this and is monitoring the situation.

We hope that this problem will no longer occur in the future.

The LetyShops team

The review was translated from Polish using Google Translate.
kodaline99
23.04.2022

Once again shopping has been made and no cashback has been loaded again. The case has been reported and you have to wait 4 months again. I do not recommend

The review was translated from Polish using Google Translate. Show original Show translation
LetyShops
25.04.2022

Good morning!

Cashback is based on information from partners. If it did not appear, it means that a bug may have crept into the purchasing algorithm.

We can see that the customer service specialist is already dealing with this matter and is waiting with you for information from partners.
The situation will surely be resolved.

The LetyShops team

The review was translated from Polish using Google Translate.
Kamil Ptak
03.04.2022
Cashback on the account 5 minutes after ordering
The review was translated from Polish using Google Translate. Show original Show translation
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You’re a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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