A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
I am satisfied, but the cashback appeared only after my application.
Sorry, there were delays. We are glad that the cashback appeared automatically.
The first experience of receiving cashback for shopping at Temu was more negative than positive. Saw increased cashback up to 100% (no more than UAH 2000) for new Temu users. Since I intended to buy on Aliexpress, I thought why not take advantage of a great promotion for new users and buy on Temu. Went through the LetyShops app on my Android phone to the Temu site, registered and made purchases. But, unfortunately, the cashback did not appear, although I did not break any rules, and I did not use any additional promo codes and discounts on Temu. Contacted the LetyShops support service. They wrote that Temu does not accept applications for the loss of cashback. 10% of the potential cashback was credited with LetyShops funds. I could have saved more on Temu if I had used all the possibilities, but I didn't want to lose the cashback, or I could have bought these goods on Aliexpress in the amount cheaper than it turned out on Temu, taking into account the LetyShops compensation. Feelings are mixed.
Good day!
We are also sorry that the cashback did not appear.
Here are some recommendations that will help you successfully receive cashback in the future:
- Do not use promotional codes if there is such a condition on the store page.
- Close programs running in the background.
- Do not add products to the cart before switching from Lety.
- Do not click on advertising banners.
- Make an order within an hour.
Added a bonus to cheer you up a little. =)
Don't go for high cashback. Cashback is not automatically accrued from Temu. No one will look for your cashback, Letyshops Temu does not respond to requests. Letyshops charged me (has not yet returned) 50% of the declared cashback (some of their system calculated it) with the words: "50% is better than nothing." I will definitely not order from this store again. Currently, I have negative emotions and lost trust in Letyshops.
Good day!
We care about each user and would be happy to send a request to the store to find out the reason for the loss of cashback.
Unfortunately, Temu does not accept any requests and there is no way to get cashback if it did not appear automatically.
We understand that it is unpleasant to lose cashback, because we also did not receive a reward.
To support you, the system has calculated a bonus that will be credited from the company's funds.
Some shopping tips:
1. Add products to the Cart after switching from LetyShops without using third-party resources and links to search for products.
2. Turn off the ad blocker before shopping, if it is installed on the smartphone. If the purchase is made in a computer browser, disable third-party extensions and the same ad blocker.
3. Pay attention to the conditions of stores.
If it is already cheap, with Letyshops it is twice as cheap. The bad thing is that in Temu you have to spend a minimum to order. The cashback took a long time but it arrived.
The truth is that you can find everything. But lately the prices have gone up a bit. I accepted the discount they gave me for ground shipping and of course you lose cashback. I don't know the reason but in the last purchases I have to claim the cashback since it doesn't appear automatically.
Hello, Yolanda!
We are sorry about this. To make your experience a little better, we have credited the cashback for your last order ❤