Good morning!
We can see that you have already made a proposal on this. Since more than 3 months have passed since the order was placed, unfortunately we are unable to send our partners a request to determine the reasons for rejecting the cashback. Such requests are not considered. To support you, the bonus was granted from the company's funds, even though we ourselves did not receive anything for the order. We hope that such situations will not happen again in the future.
Best regards,
LetyShops team