Good afternoon!
Katerina, cashback is part of the commission that partners give us for bringing customers to their sites. Cashback is accrued automatically. If the store receives information that before placing the order, the user switched from LetyShops, transfers the purchase data to us. If this did not happen, the commission from which the cashback is formed will not be charged.
Several factors can influence the recording of data about the transition source: the operation of third-party extensions in the browser (for example, an ad blocker), the transition from sites with coupons, visiting other tabs during the order process.
For our part, we are doing our best to figure out the reasons for losing cashback. Since we work with stores not directly, but through an affiliate program, it takes about 6 weeks to wait for a response. Upon receipt of the information, the manager will contact you in circulation.
Yours faithfully,
LetyShops team