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Don't forget about Cashback rules and advices

Purchases at Hotels.com with cashback in Poland

Waiting time for crediting cashback
Average waiting time for cashback: 80 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 120 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за бронирование в Hotels.com начисляется только для жителей России и СНГ. При оформлении заказа ІР-адрес должен быть зарегистрирован в РФ или СНГ. При оформлении с ІР-адресов других стран, кэшбэк может быть утерян/отклонен.
 

Кэшбэк начисляется только за бронирование отеля на сумму заказа без учета НДС и будет подтвержден после фактического проживания.
 

Cрок подтверждения кэшбэка рассчитывается после даты фактического выезда из отеля.
 

Сумма кэшбэка при начислении может отображаться неверно, но при подтверждении заказа кэшбэк будет актуализирован.

Кэшбэк не начисляется за:

  1. Заказы, оплаченные эксклюзивными ваучерами.
  2. Заказы, оплаченные с использованием купонов, промокодов.

Кэшбэк и скидки не суммируются.

Reviews on Hotels.com (40)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
04.09.2018

I do not recommend it. I tried this service due to the increased cashback (I usually use booking). Cashback is not credited. Partial compensation (approx. 15%) from the expected cashback was received from Leti, and the issue of full cashback has not been resolved, although 52 days have already passed.

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Good afternoon, Cyril!

Thanks for the feedback.

The reasons for losing the cashback can be: the work of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

To resolve the issue and clarify the factor that influenced the non-accrual of remuneration, a request was sent to partners. Sometimes, in order to comprehensively understand the situation, it takes more time. This is due to the fact that we work with stores not directly, but through affiliate programs. To support you, we compensated for the cashback in part until the partners answered. As soon as the results are received, the manager will notify you. We hope that in the future there will be no difficulties.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.07.2018

HOTELS had an increased cashback of 12%. Booked two hotels at 13 hours and 17 hours. One displayed the other no. The manager suggested waiting for the next day, although 12% cashback has a limited effect. The next day, he reported that the cashback was not tracked. But you could rebook that day. This is how you can lose cashback and get negative from communication. Unpleasant impression.

The review was translated from Russian using Google Translate. Show original Show translation
18.07.2018

Hello, Alexey!

Thank you for your feedback.

The reward for purchases is really fixed in your account during the day. Before the funds are displayed in the system, we do not have the opportunity to check in advance whether cashback will be credited.

We ask you not to be upset, we promise that we will do our best to resolve the issue in your favor. Your appeal is kept under control by our manager. As soon as the answer arrives, we will contact you immediately.

Alexey, you have been with us for quite a long time, sincerely hope that we were able to verify our honesty and openness towards our customers.

Hope for your understanding.

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
11.07.2018

The situation with accruing cashback is resolved. Late, but cashback received in full. Thank you very much.

The review was translated from Russian using Google Translate. Show original Show translation
07.07.2018
There was a problem with enrolling Hotels.com, but the customer care service quickly resolved the problem. LetyShops well done, it's nice to deal with you!
The review was translated from Russian using Google Translate. Show original Show translation
17.05.2018

I have an extension and there were direct transitions from your site, the cashback still did not appear. Therefore, I advise everyone to use other services until you correct the situation. Losing a cashback of more than 5,000 rubles quickly sobering. You can say anything. Only financial documents can convince me. Any more or less knowledgeable programmer will create a program that will simply cut all cashbacks over a certain amount, and then you will say that they simply got lost.

The review was translated from Russian using Google Translate. Show original Show translation
17.05.2018

Good afternoon!

Thank you for your comment. Indeed, there are a large number of resources that can rewrite our affiliate link and appropriate a reward. These can be third-party extensions, viruses, webmasters who advertise on the Internet, etc. Therefore, we recommend that you turn off all third-party extensions in your browser and do not switch to other tabs, links, and advertising banners when making purchases with a cashback.

We are interested in successfully fixing the orders of our users, so we make a lot of test orders and based on these tests we make adjustments to the rules for making purchases with cashback.

We see that you have already contacted our care service to resolve this issue. We will do our best to help you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.05.2018

A reservation was made for a large amount. No display in your account. Support shrugs and says that we have no contact with partners. I consider this a fraud. I have a lot of experience buying with cashback. Note that when shopping for large amounts, problems with the display and loss of cashback immediately begin.

The review was translated from Russian using Google Translate. Show original Show translation
15.05.2018

Good afternoon!

Thanks for the feedback. We are sincerely sorry that the cashback for the order was not recorded in your personal account. The reason is often in violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate a cashback through an extension or direct transition from our website to the store’s website.

If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even the functions of anti-virus programs can rewrite our affiliate link and take the reward for your order to yourself.

But we always try to help find the reason and, if possible, resolve the issue in favor of the user. Manager Vitaliy keeps control of your appeal and will do everything possible to resolve the issue with the maximum benefit for you.

If you have additional questions - be sure to write, we are always in touch and open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.05.2018
I have been using Letyshops for a long time, but I made a reservation for Hotels.com through Letyshops for the first time. I made a payment through a virtual machine, where there is no extraneous software and extensions in the browser. Unfortunately, the cashback did not appear in your account on the same day, or every other day, or after 3 days. I had to contact Letyshops support. Thank you very much Elena for your help. Just for the reason that somewhere on the Letyshops - Hotels.com line there are problems and the cashback did not get credited automatically took 1 star.
The review was translated from Russian using Google Translate. Show original Show translation
18.04.2018

Hello, I did not enroll with Hotels.com, as if there was no purchase.

The review was translated from Russian using Google Translate. Show original Show translation
19.04.2018

Good afternoon, Alexander!

Thanks for the comment. It’s nice to inform you that the cashback on order is already displayed with the status “Pending” automatically according to the data from Hotels.com.

Orders from this store are fixed during the day from the moment of registration, so we ask you not to worry ahead of time.

Beneficial to you cashback purchases.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.04.2018

Hello, cashbacks from three hotels were not credited, there were no such problems with booking.com.

The review was translated from Russian using Google Translate. Show original Show translation
05.04.2018

Good afternoon, Artem!

Thanks for reporting the issue. An appeal to the care service was created from your account to understand the reason for non-accrual of cashback and resolve the issue. Please respond to the manager through the "Help" section by clicking on the "My complaints" tab.

If you have additional questions, write, we will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.02.2018

Hello, the cashback from Hotels.com was not credited, everything falls from all the other transitions, but then, as if there was no purchase ...

The review was translated from Russian using Google Translate. Show original Show translation
19.02.2018

Hello, Alexander!

Thanks for your feedback.

According to our records, you have already created a call to the care service. The manager with whom you correspond, will certainly try to help you resolve the issue and will control the calculation of funds on your balance.

We will be grateful for your assistance. Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.01.2018

I booked a hotel in Dubai for 25 days through Hotels.com with the transition through the letyshop cashback service. The amount for the hotel is quite impressive, I really hoped for a cashback, but it never arrived! I wrote to the support service for 30 days, although all transitions were clearly observed (all skin shots are attached), the hotel reservation took 5 minutes; no antiviruses were installed on the computer. Now it’s not clear how my question will be resolved: ((Very disappointing !!! I noticed that cashbacks come immediately from small amounts, and from impressive amounts I constantly have to deal with a support service and wait for 2-3 months for a solution.

The review was translated from Russian using Google Translate. Show original Show translation
30.01.2018

Hello!

Thanks for your feedback. Love, we want to assure you that the purchase price in no way affects the process of fixing orders in our system.

The main requirements for calculating cashback is the transition from our site in compliance with the rules of purchases with cashback, as well as the conditions that are published on the store page.

Unfortunately, we, like you, do not receive rewards for orders that are not automatically displayed. We turned to our partners to find out the reason for not paying cashback for your order, and as soon as we get a response, the manager who keeps control of your appeal will contact you and try to help.

Love, we understand you and we would really like to resolve such issues as quickly as possible, but the delay is due to the fact that we do not work directly with all our partners, but through special programs.

We sincerely hope that in the future there will be no difficulties in calculating cashback. If you have any questions, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.01.2018

Good afternoon! Today is January 18, 2018. I booked the hotel on November 25, 2017. She stayed at the hotel from December 4 to December 14, 2017. Cashback is still not confirmed, because "there is no certainty that the order will not be returned." That is, this year I can change my mind to stay at the hotel last year ?? Some nonsense !!

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Good afternoon, Alexandra!

Thanks for your feedback. We cooperate with all our partners on individual cashback accrual conditions. Some stores / services need very little time to give us information about the implementation of orders, some more.

Hotels.com service processes orders on average within 70 days. Time for enrollment is necessary for the order confirmation process and other technical delays that may occur.

Do not worry, cashback will be credited to your balance.

If you have any questions, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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