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Don't forget about Cashback rules and advices

Purchases at Hotels.com with cashback in Poland

Waiting time for crediting cashback
Average waiting time for cashback: 80 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 120 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за бронирование в Hotels.com начисляется только для жителей России и СНГ. При оформлении заказа ІР-адрес должен быть зарегистрирован в РФ или СНГ. При оформлении с ІР-адресов других стран, кэшбэк может быть утерян/отклонен.
 

Кэшбэк начисляется только за бронирование отеля на сумму заказа без учета НДС и будет подтвержден после фактического проживания.
 

Cрок подтверждения кэшбэка рассчитывается после даты фактического выезда из отеля.
 

Сумма кэшбэка при начислении может отображаться неверно, но при подтверждении заказа кэшбэк будет актуализирован.

Кэшбэк не начисляется за:

  1. Заказы, оплаченные эксклюзивными ваучерами.
  2. Заказы, оплаченные с использованием купонов, промокодов.

Кэшбэк и скидки не суммируются.

Reviews on Hotels.com (40)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
09.03.2019

Not credited cashback. Letishops gave themselves 800 r, but 1500 should have come.

The review was translated from Russian using Google Translate. Show original Show translation
09.03.2019

Hello!

Thanks for the comment.

We sent a request to partners to find out the reason for the loss of cashback. Unfortunately, there is no answer yet. We calculated the maximum possible amount of cashback from the company's funds to support you. We hope to receive confirmation from partners soon to return the remainder of the cashback. As soon as there is news, a care manager will contact you.

Hope for understanding.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.02.2019
Cashback from Hotels is always credited with some problems. But, I pay tribute to Letishops - accrued. And 3 stars for the fact that if you had no problems with Hotels, they will be, a matter of time. This is not about cashback, but about the difference in the level of support in the USA and the Russian Federation. Example: if you buzzed on Hotels, and the hotel says "you need to pay extra" - Hotels will shrug.
The review was translated from Russian using Google Translate. Show original Show translation
25.01.2019

Unfortunately, I have to join those who put one star for this type of cashback.
1. Not all cashbacks are registered.
2. Those that are registered are pending from the end of October. This, by the way, is 90 days. Why are you writing about 45-60 if this is not true?
3. The ticket was created, the response time is good, they requested a screenshot of the lux in hotels, then they did not move further.
Dear, debug the procedure of interaction with the counterparty, or exclude it from partners. Why should I as a user spend my time communicating with customer support? And not only me, everyone has the same complaints. Draw conclusions, otherwise people will run away simply, there are enough services with buns.

The review was translated from Russian using Google Translate. Show original Show translation
26.01.2019

Leonid, good afternoon!

Thank you for your feedback.

It is important for us to analyze the situations of losing cashback. If the reward has not been recorded on the Orders and Finances tab, the care manager will make every effort to help. You can report the order in open circulation on the "Help" tab.

For each service or store there is a specific procedure for crediting cashback. Confirmation time and other conditions can be found in the store description on our website. For Hotels.com, the average waiting time is 45 days from the date of actual departure from the hotel. The maximum period was not provided, so the cashback can be confirmed both earlier and a little later than average time. We expect information and rewards from partners with you. Perhaps they needed a little more time to process the data.

There will be additional questions - write. Always open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.01.2019

Month as cash back should be available at the conclusion, and things are there (((

The review was translated from Russian using Google Translate. Show original Show translation
17.01.2019

Hello Maria!

Thank you for your comment.

We understand how long you wait for crediting cashback for a reservation. Unfortunately, we have not yet received confirmation from partners. Therefore, the request is retransmitted. We hope that the issue will be resolved soon. Our manager will report the results in open circulation. Sorry for the inconvenience.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.01.2019

Accumulated standby cashback for more than 50 days. By last reservation cashback was not credited at all! Letishops accrued 600 rubles from his account, although the return should be about 1,500 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
09.01.2019

Hello!

Thanks for the feedback.

Do not worry, please, by your order we sent a request to partners. As soon as we get the answer, manager Julia will immediately inform you. If the decision of the partners is positive, we charge the rest of the funds to the balance sheet.

Regarding the cashback, which is now waiting. The reward from Hotels.com is credited within 45-67 days from the moment you leave the hotel. If this time has already passed, let me know. We will be happy to help.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.01.2019

A penny cashback is reflected, but not large amounts. So, for example, there is a transition to hotels.com in history, January 4, where, in fact, it was booked, having already actually paid the price in advance. However, nothing even counts in accruals to expectations. A decent amount! With every purchase, there is less interest in letyshops!

The review was translated from Russian using Google Translate. Show original Show translation
14.01.2019

Hello!

Thanks for the feedback.

We are sorry that the cashback for your order was not fixed automatically. To solve the problem as soon as possible, we created a call to the care service on your behalf. Let the manager know more about the situation so that we can help you faster.

We look forward to hearing :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.12.2018

The store performs its function, but there are obvious problems with accruing cashback. I was not charged and after contacting the support team, she returned only half, and wait for the rest. 2 months passed, and the second half was not even accrued. I advise you to use another store!

The review was translated from Russian using Google Translate. Show original Show translation
30.12.2018

Hello Roman!

Thanks for the feedback.

We understand your emotions. However, we ask you not to worry, your appeal will by no means remain unresolved. Now we are awaiting a response from partners. Manager Catherine will inform you of the decision as soon as a response is received.

We hope for your understanding and loyalty.

Happy New Year!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.12.2018

Cashback is displayed in 50% of cases, however, Letishops support always solves the problem.

The review was translated from Russian using Google Translate. Show original Show translation
12.12.2018

Alexey, hello!

Thanks for the comment.

We are glad that we were able to help resolve the issue with cashback.

Unfortunately, we did not receive information on your orders. On our own, we could not find out the reason for the non-accrual. Perhaps this happened by mistake.

It is important for us to resolve these situations, so we turned to partners for help. As soon as there is news, care managers will report the results in open calls.

Let the mood not depend on the weather. :) Good luck to you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.12.2018

Cashback works every other time, ceteris paribus it is better to use booking (but there are problems there too).

The review was translated from Russian using Google Translate. Show original Show translation
10.12.2018

Hello Maria!

Thanks for sharing your shopping experience.

We see that the cashback for your last orders was successfully displayed in your personal account. For orders that have difficulties, we clarify information from partners. As soon as something becomes known, we will immediately inform you.

Have a nice shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.12.2018

I really like this site and I often book through it. But, unfortunately, I found a clear pattern of ignoring the 50 \ 50 cashback. For the month there was a need to book 8 stays. So, the cashback was not counted for every second reservation, i.e. out of 8, only 4 were displayed in the personal account. They defended the first - the ignore of the second, the third - passed, the fourth - no, and so on until 8. A clear trend. Everything is fixed. Fortunately, part of the reservation with free cancellation, I’ll try to cancel something and book again. And I'm doing everything right, clearly according to the algorithm! Dear, control the process with your partner. VERY hope that everything will work out.

The review was translated from Russian using Google Translate. Show original Show translation
05.12.2018

Hello Roman!

Thanks for sharing your shopping experience.

Be sure to try to understand your situation. Manager Roman sent a request to partners. As soon as something becomes known, he will inform you in circulation.

Thank you for your assistance in resolving the issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.10.2018

Everything is fine, I book hotels very often, for business trips of employees of my organization. There were several problems, but the support service went to a meeting and resolved issues. The only negative is that cashback has to wait a long time, but this is probably for everyone! I didn’t use others ...

The review was translated from Russian using Google Translate. Show original Show translation
25.10.2018

cashback did not appear, refer to viruses and additional extensions, although it was set only from letishops, I consider all this a lottery, because with this attitude, non-payment of cashback can be attributed to the arrival of aliens! And how can I get a negative answer from a partner in hotel if they have a hotel booked ... a riddle ...

The review was translated from Russian using Google Translate. Show original Show translation
25.10.2018

Good afternoon Timur!

Thanks for the comment.

We asked our partners for help to figure out the reason for not paying cashback for your order. We received an answer that the order was not placed through our service. That is, at the time of purchase, our affiliate link could be rewritten. Overwriting can be affected by: switching to other tabs during checkout, the work of third-party extensions / programs of the browser or device.

We sincerely hope that in the future such situations will not happen again.

Help will be needed - be sure to write. Always Glade!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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