Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті.
1. Paid for goods with activated LetyShops. Three days later, they called from Foxtrot and said that for some "technical" reasons they could not credit this money and said they would return the money, and I have to pay again in the store, and of course all cashbacks are lost. When I offered to make up the difference, they said they were not going to do it. 2. Goods that came from three items 2 are not relevant: 2.1. 1 of 6 Berlinger Haus knives Knife set of 6 items BH 2542 (damaged handle and blade) 2.2. The cover of GUSTO universal (with the handle) 24 cm on a frying pan is incomplete (1 from 2 washers is absent)
Hello!
Vitaly, it is a pity that this happened to your purchase.
In case of such difficulties, we recommend re-ordering yourself, through our service.
We advise you to contact the Foxtrot UA support service regarding non-conformity of goods. We are sure that the store is also interested in keeping you satisfied with your order.
The LetyShops team
All purchases at Foxtrot were perfect. The staff is polite, benevolent and accommodating to wishes. Cashback is not "lost" :)
I made an order for "burning cashback". In "pending" appeared immediately after ordering. I received the goods, paid not with a Monobank card, but the cashback store rejected it. The guys from Letishops, as always, figured out in my favor, given that I had not violated any conditions, and paid the money "from their own pocket." But as they say about the store remains. The store claims to have allegedly "reissued" the order. Exactly the same garbage was * itrus.
Stas, good afternoon!
The store has refused a commission for this order, as it was reissued. We tried to support with a bonus from the service so that the purchase left only good emotions.
We believe that the situation will not repeat itself, and the recommendations will be useful :)
LetyShops team
I'm starting to get disappointed !! for the second time there is no cashback from Foxtrot. the first time they wrote to wait 4 months !! and then decide what is wrong. and here again ordered and again no cashback. why cheat ?? with Ali appeared at once on two reservations, and Foxtrot did not. now the answer will be that you and the store want me to be happy and so on, but these situations are particularly stressful. Whose fault is not known, whether yours or Foxtrot, but when you promise and do not, you do not want to order through your application. sadly
Hello!
We got acquainted with the situation in the appeal. Yes, waiting for a response from partners can take up to 4 months.
The process usually takes less time.
Please submit another application in your personal account. It is important to understand the reasons for non-accrual. The manager will be sure to monitor the process and wait with you.
The LetyShops team
I bought Lenovo legion 5, I had to buy remotely from another city, these incompetent and irresponsible workers from the foxtrot store / warehouse did not even check the display before sending it for marriage, although I told them in plain text to do this in a comment to the order. As if they did the opposite on purpose. The screen is defective with a small gray spot and the cooling system whistles. There was no question of compensation with coupons, no apologies in any form for the inconvenience caused, and that I had to drag a box with 3 kg of trash on a silver platter back to them
Good afternoon.
Sergey, we understand that the situation is unpleasant. We are sure that the store representatives did not want to give you any inconvenience. Both we and the store are interested in making you satisfied with our cooperation.
We believe that your future purchases will only be successful and enjoyable :)
You or the foxtrot deliberately deceived me, no cashback, and the purchase from the foxtrot was made solely because of the "hot cashback" that day the question was either citrus or foxtrot. The goods will not be sent in any way, the cashback will be refused, and I will probably refuse to buy, why deceive my customers, disappointment and only
Good day!
Both we and the store are interested in making you satisfied with the cooperation with us. The request for cashback was rejected, as the option to pay with a Monobank card was selected. We contacted you in order to understand the situation and help :)
LetyShops team
Satisfied with Foxtrot, made 2 purchases for 6 and 7 thousand, increased cashback. The first appeared immediately, the second did not, I applied, everything was found. Both were paid at the same time after 3 weeks.