Good morning!
As the order did not appear automatically in the account, we sent a request to our partners to search for a cashback. Its appearance may have been influenced by various factors, such as other applications on the mobile device, the ordering algorithm, store conditions, etc. That is why to find out the exact reason and a request was sent, because so far there are no recorded massive difficulties with the appearance of cashback from the mobile application. As we work with stores indirectly, this process takes time. In case of a positive answer, the cashback will be added to your balance. We are also monitoring the situation and will contact you as soon as there are any news.
Sincerely,
LetyShops team