Decathlon is a family-owned company, founded in 1976, and inspired by the belief that the best sports products should be accessible to everyone.
Ever-evolving and high performance design, the best quality at the lowest possible price, and expert advice that customers of all ages, backgrounds and skill levels can access in-store or online, from anywhere, at any time, is what makes us who we are. And we’re pretty proud of that.
Great product, fast shipping.
In March 2022 I made a purchase, waited forever for cashback from Decathlon, despite the efforts of the entire Letyshops team, cancellation and proving that I am not a camel, the cashback was not paid to me - apparently it was credited to someone else due to a system error - this was reportedly reported by Decathlon to Letyshops. The question is why keep such a partner in the program - such behavior causes a negative perception of Letyshops.
Our manager contacted you on report # 2834565 and explained the situation in detail.
Unfortunately, we have not received any rewards from the partners that are the basis for the cashback.
In the past, we have compensated for cashback from company funds, but it is not always possible to do this.
We do everything to minimize the repetition of similar situations.
We hope you will enjoy your future cashback purchases.
The LetyShops team
Decathlon is the biggest rogue SYF on LetyShops. Every time they fail to recognize or cancel your cashback and you have to post an appeal. No matter what the amount, they are greedy and lying. The first time the LetyShops team returned the chasback to me. On the second and third I waved my hand at it because the amount was low because I was ordering cheap things. Now there should be more again and I count on help from the LetyShops staff. And Decathlon .. it's a pity to talk about the store what you like with Ruskies.
We're really sorry for your Decathlon cashback shopping experience.
As far as we know, the store has not been cooperating with the Russian market since March. This store is our reliable partner. Charging cashback does not depend on the store's policy or subjective factors. Most often it is caused by technical factors, non-compliance with the store regulations or general rules for making purchases with cashback.
We hope that the result of examining the application will be positive and that the difficulties with obtaining the cashback will not be repeated in the future.
We have submitted a report to the care department, the manager will contact you and take the matter under control.
The LetyShops team
The order was lost, but the LetyShop service took care of everything for me and the refund was granted.
We are glad that you are satisfied with the services of our website.
We always try to support our users.
We only wish you successful shopping :)
The LetyShops team
I made purchases during the campaign x10 - 36%, max PLN 120. Purchases for PLN 400 within these 3 hours of clicking on the offer, but the store awarded a cashback of 3.6%, which is as if without a special offer. Fortunately, lety compensated for the difference, which amounted to over PLN 100, but the shop was not serious
Really sorry to hear about this situation. Probably your order was duplicated in the system and the promotion was not applied. But it's great that this matter has been solved. We hope this will not happen again in the future. :)
Cashback was recognized, and also very quickly after the purchase, I recommend it :)
Is it also the case with you that when the cashback is large, you find out that it has been rejected, and with small returns, all of them are approved?
We would like to draw your attention that the value of the orders does not affect the calculation of cashback.
Regarding your rejected cashback, we received a reply from our partners that data from our website was lost during the ordering process. This could be affected by other applications on your device, the application of additional discounts or clicking on promotional banners or newsletters. In this case, no funds were received for the order.
But to support you, we have added a bonus from LetyShops funds. We hope that all future orders will be successful.