Decathlon is a family-owned company, founded in 1976, and inspired by the belief that the best sports products should be accessible to everyone.
Ever-evolving and high performance design, the best quality at the lowest possible price, and expert advice that customers of all ages, backgrounds and skill levels can access in-store or online, from anywhere, at any time, is what makes us who we are. And we’re pretty proud of that.
I made purchases during the campaign x10 - 36%, max PLN 120. Purchases for PLN 400 within these 3 hours of clicking on the offer, but the store awarded a cashback of 3.6%, which is as if without a special offer. Fortunately, lety compensated for the difference, which amounted to over PLN 100, but the shop was not serious
Good morning!
Really sorry to hear about this situation. Probably your order was duplicated in the system and the promotion was not applied. But it's great that this matter has been solved. We hope this will not happen again in the future. :)
Yours sincerely,
LetyShops team
Cashback was recognized, and also very quickly after the purchase, I recommend it :)
Is it also the case with you that when the cashback is large, you find out that it has been rejected, and with small returns, all of them are approved?
Good morning!
We would like to draw your attention that the value of the orders does not affect the calculation of cashback.
Regarding your rejected cashback, we received a reply from our partners that data from our website was lost during the ordering process. This could be affected by other applications on your device, the application of additional discounts or clicking on promotional banners or newsletters. In this case, no funds were received for the order.
But to support you, we have added a bonus from LetyShops funds. We hope that all future orders will be successful.
Yours sincerely,
LetyShops team
I got my cashback with increased cashback, so I have nothing to complain about. In addition to Decathlon, I got more returns from Eobuwie (2 times) and once with Agata Meble. In all cases, it was necessary to wait for the inclusion of at least two months. (therefore four stars instead of five). I understand that this is such a standard. I'm already used to it.
Good morning!
Thanks for your comment.
Indeed, it takes time for stores to recognize cashback. These are the terms of cooperation. However, we are always ready to help if the cashback confirmation does not come on time. :)
Yours sincerely,
LetyShops team
In December 2020, I was buying from this store with the 10x option. The store declined all returns for me, with and without promotion. As a result of the cancellation, letyshop charged me a bonus by itself, decathlon did not feel like a return.
Good morning!
Indeed, there are times when cashback on orders can be declined. This can be influenced by various factors. When it comes to the Decathlon PL store, an important condition for getting cashback is clearing the browser history before placing the order. This could have an impact on data loss.
In the future, please pay attention to this point when making purchases. We hope that the granted bonus from the company makes shopping even more enjoyable.
Yours sincerely,
LetyShops team