Purchases at Casa del Libro ES with cashback in Poland
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (119)
Therefore, we publish only our customers' reviews.
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A few days ago I sent a message to letyshop and they wanted to tease me. I made a purchase with a 45% discount with a refund of up to € 18 and I already knew that the cashback could fail, therefore I captured everything (letyshop activated in chrome, the product and the money that belongs to me). After a week they answer me saying that the cashback was not activated or something like that. Just when reading this, I saw that they were kidding me, when I sent them a photo of how the letyshop is activated at the time of purchase, as you can see in the screenshot the letyshop is in GREEN in the Chrome. I own € 15 cashback. I hope they can fix it for me ...
Hello, Estrela.
We are sorry that you have such an experience.
The reason why the transition has not been registered for you is because you have an ad blocker, which has blocked our affiliate link. With which, the store has not received the information that your purchase was made through our service.
Do not worry, please, our manager will help you with this matter in your query # 2225924.
Sincerely,
LetyShops team
FOR THOSE WHO HAVE PROBLEMS. I made a purchase when there was a 45% discount and the purchase was not correctly registered. I got in touch with the technical support who through email have been guiding me to correct the problem. I have also stopped by the store to find out and they have treated me very kindly. Today, a few days after the purchase, the cashback appears pending, which leaves me calmer. (I hope it will be accepted in the estimated time). I am very happy with the treatment received both by the book house and by Letyshops. Thanks!
Yesterday I made a purchase of € 41.5 taking advantage of the 45% cashback and it has not been registered. I have created a request, I expect 45% cashback to appear and not the 4.5% that there normally is.
Hello,
thank you for creating your request. We will do our best to find your cashback and return it. Follow their status, please. If you have any questions, you can always contact our support team at support@letyshops.com.
Sincerely,
LetyShops team
48 hours after placing the order and after claiming several times it already appears in pending status, now to wait ...
Hi carmen.
We are glad that your cashback has appeared automatically. Stores need time to process the information and transmit it to us. The refund will be credited within 60 to 120 days from the date of purchase.
If you have other questions, you can always contact us at support@letyshops.com.
Sincerely,
LetyShops team
I took the opportunity to place an order the same day that I made the Letyshops account, since it had 45% cashbak. 24 hours have passed and the transaction is still not reflected in LetyShops, or as pending or anything. I just submitted the refund request, we'll see what happens ...
Hi miguel.
Thank you for choosing us.
Follow the status of your request, please. If you have any questions, please email us at support@letyshops.com. We are always ready to help you.
Sincerely,
LetyShops team
After four months I still have not received the cashback
Hello John.
Each of our partners has their own estimated time periods to transmit information and remuneration for the order. Casa del Libro processes orders 60-120 days after purchase.
Don't worry, our manager controls the accreditation of your cashback. If you have any more questions, you can contact her in your query # 2189068.
Sincerely,
LetyShops team
I made an order from the app when there was a promotional Cashback of 45% and it did not appear in my purchases. I complained and after 9 days, "LENTYshops" tells me that the purchase was not registered, that I have to wait for a response from Casa del Libro and that it may take up to 6 weeks. What will not take so long is how long it takes to return the book. Bad service from "LENTYshops".
Good afternoon!
We sincerely apologize for making you wait for the answer in the consultation. Yes, we have sent a request to the partners to find out the reason for the loss of cashback. The lead time may take approximately 6 weeks, as we do not cooperate directly, but through an affiliate program. We are waiting together with you.
Sincerely,
LetyShops team
It always gives problems to credit the Cashback, although letyshop will solve it right away.
Good afternoon!
Loss of cashback situations are also unpleasant for us. The fixation of the information can be influenced by several factors, among them: the use of third-party extensions in the browser, the transition during the purchase, to the pages of other advertising resources, non-compliance with the conditions of the store. There may also be an error in the data transmission.
We are always happy to help our clients :)
Sincerely,
LetyShops team
