Purchases at Casa del Libro ES with cashback in Poland
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (111)
Therefore, we publish only our customers' reviews.
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I do not recommend it. Since October 19, waiting for them to give me the cashback of 10 euros that I made once when it was higher and still nothing. At this point I doubt they will approve it ... I will not repeat this in particular, because in other stores with less cashback (cents or few euros) I have had no problem.
Hello Gema!
We have sent a request to the store representatives to find the lost refund and we are still awaiting their response. Processing can take 3-4 months, and unfortunately we are unable to expedite it. As soon as any news arrives, we will inform you.
We hope for your understanding.
All the best.
The LetyShops team
It had been working very well for me, but lately it does not register the cashbacks no matter if I activate it with the extension or from the letyshop page. Not even the letyshop system is registering the cashback, because in my recent requests for lost cashback it says: "The cashback was not found in our system" With small purchases I have not had any problem, but whenever the purchase is more € 100 I had to apply an application. I emphasize its good service, but it is a bit tiresome to have to register a request for each purchase when the extension is supposed to be installed for that. ): It only remains to be patient and wait for the optimal resolution of each purchase request.
Hi Fatima.
Thank you very much for sharing your shopping experience with us.
The amount of the orders does not affect the reflection of cashback. If we cannot find the cashback in the system, we send the request to the store representatives. This process can take 3-4 months and unfortunately we cannot expedite it.
Follow the status of your requests, please. As soon as any news arrives, we will inform you immediately.
All the best.
The LetyShops team
Although they have always returned my money, it has never appeared directly to me when making the purchase. I always have to claim the lost order and finally Letyshop ends up solving it ...
Hello.
We understand your emotions. Situations when cashback is not recorded are also unpleasant for us. We see that your last order has been successfully registered. We hope that the incidents with your cashback do not happen again and that you enjoy shopping using our service.
All the best!
The LetyShops team
Everything has always been good for me. In fact, I made a purchase today and they have already confirmed it. Now, on Friday (that is, 3 days ago) I also made one because there was another good discount BUT it has not been confirmed. It is true that they say that it may take 2 business days, but since the last one has already been confirmed, I am afraid that the penultimate one has passed.
Hi, Pablo.
Thanks for sharing your experience.
Casa del Libro's cashback is credited for 60-120 days after each purchase. You can always see the approximate date of the accreditation in your personal account, by clicking on the order line. If you have any questions, contact us at support@letyshops.com ❤
All the best.
The LetyShops team
Although I had a couple of problems with the cashback refund, Letyshops solved it for me without problems and they paid me the amount that corresponded to me. Overall, no problems
Hi, Leire.
Thanks a lot for sharing your experience. It has been a pleasure to help you;)
All the best!
The LetyShops team
These previously had the maximum at € 15 and now at € 5. At the beginning of the year every Sunday there was a good discount and sometimes you could find up to 30 or 40%. The truth is that it has dropped a lot, but it will be a thing of the store. This platform works quite well with your book purchases.
Hi, Pablo.
Follow the news on our website and in the application so as not to miss the most profitable offers. We appreciate you being with us;)
All the best!
The LetyShops team
I made a purchase of 32 eur with the 45% extended cashback and they did not credit it. Finally Letyshops has reimbursed me 1.89 on their own, but it is not the corresponding amount. I am very happy with how the application works in general, but they should be careful not to include this type of stores that do not comply with the agreement, because from what I see from most of the comments, this operation in this store is usual.
Good morning Jorge.
We are very sorry that you faced such a situation. We always try to reward at least part of the cashback. We hope this does not happen again and that you enjoy your shopping using LetyShops.
All the best!
The LetyShops team
