Good day!
Thank you for your comment.
We are sincerely sorry that you encountered certain difficulties while working with our service. We understand that it is also very unpleasant for us when the cashback is not fixed. We do not want to blame you in any way. There are a number of reasons why cashback is not credited. We have described all these conditions in the rules for making purchases with cashback, as well as on the store page.
Unfortunately, for your order, we did not receive a response from our partners after quite a long time. As far as possible, we partially compensated for the cashback. Once again, we apologize for the difficulties you encountered. We hope that such situations will not happen again.
Sincerely,
LetyShops team