Good afternoon!
Andrey, the process of calculating cashback is automated. If the store receives data about the source of the transition before making a purchase, information about the order appears in the user's personal account.
Indeed, in order to understand the reasons for the loss of cashback for your reservations, we submitted a request to partners. We cannot influence the terms of consideration of requests; communication takes place through a special program.
The manager made a mistake while calculating the cashback. We apologize. Actual information on the amount is already in circulation.
We look forward to hearing from partners together.
Respectfully,
LetyShops team