An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
I've been using cashback frequently, but a few months ago, when I opened the Shein website through Letyshop, it asked me to pay for shipping when I shouldn't have because even if you qualify for free shipping, the amount doesn't appear in the app. It's unfortunate that this happens, since I always recommended it.
Hello, Veronica!
Thank you for sharing your experience. Offers may vary between the web version and the mobile app. Therefore, in some cases, free shipping or other promotions may be displayed differently depending on where the purchase is made.