Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
Cashback for Moyo UA is provided for Ukraine (except for Luhansk, Donetsk regions and Crimea). Separsky shop, for them in these areas not Ukrainians live. Don't buy anything from them.
Dmitry, hello!
Thank you for your feedback.
We understand your emotions. Perhaps the limitation is due to the difficulty of correct data transfer. We hope that soon the restriction on the provision of cashback by region will be changed.
If you have any questions about the work of our service - please contact. Have a good day!
Sincerely,
LetyShops team
I chose my TV. During Black Friday, moyo had an increased cashback of around 3%. I took the TV set for 20800, i.e. there is a decent cashback of UAH 624. So it turned out that moyo was the only store that took almost 250 UAH from me for delivery. Letyshops compensated 300 UAH and said that they would solve my question when they received an answer from moyo. But for 2 months there is no news. In fact, I bought a TV set for 20 thousand, turned out to be in the black for 50 UAH
Good day!
Thanks for the comment.
Unfortunately, we did not receive information on the order. We could not find out the reason for the non-accrual on our own. Perhaps it happened by mistake.
It is important for us to resolve this situation, so we turned to partners for help. As soon as there is news, the care manager will report the result in open call # 1495348.
Don't worry :) We are in touch!
Sincerely,
LetyShops team
The store sent a bonus to my order No. 1240306610 - UAH 100, thereby confirming that the purchase through letyshops was done. However, the main body of the cashback, about UAH 400, was never credited. The final answer from the store to the letyshops support did not come, and more than 2 months have passed since. Cashback will come - I will correct the review.
Hello!
Thank you for your feedback.
We understand how unpleasant it is when cashback is lost for some reason. To understand the situation and return the remuneration you expected, we sent a request to partners. As soon as information on our request appears, Victoria's manager will inform you.
We hope we can get an answer as soon as possible.
Sincerely,
LetyShops team
Sharaga, ordered a laptop for UAH 20k, the cashback did not come, after contacting the support service it turned out that the cashback was overwritten, and someone else received it. Returned half of what was expected. The sediment remained. I advise you to bypass and buy in another store with a lower percentage, but get the full amount of cashback.
Hello Vitaly!
Thank you for sharing your shopping experience with cashback.
We are very sorry that you have encountered certain difficulties while working with our service. Cases of losing cashback are really unpleasant.
Regarding your order, we, unfortunately, received a negative answer that the buyer came from another source, and the reward was transferred to another partner. We can get a similar answer if, during the registration process, some third-party resource overwritten our affiliate link or bonuses from other sources were applied. As far as possible, we compensated for part of the cashback. We hope that all future purchases will be recorded automatically.
If you have any questions, please write. We are always happy to help.
Sincerely,
LetyShops team
I bought WD my passport 2tb red, but after a month I see no money for withdrawal, no waiting for cashback verification, please check it if there are any problems
Good day, Andrey!
Thanks for reporting the issue.
It is very important for us that all questions and difficulties of our users are resolved. Therefore, we have created an appeal to the customer care service on your behalf. You can answer through your personal account, "Help" section, or by clicking on the link: https://help.letyshops.ru/hc/ru/requests .
We will wait for feedback.
Sincerely,
LetyShops team