Hello Rachel.
Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners.
Loss of cashback can be caused by several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes. Also, if you have some extensions installed in your browser, we recommend that you deactivate them during your next purchases.
In your account we see that a request has been created, of the lost cashback. To check the status and result of the request, expand the field with this query in your personal account. We will do our best to refund your cashback.
All the best!
The LetyShops team