Purchases at Comfy UA with cashback in Peru

I made an order 4 times, in this store in parallel, on the same browser in other stores, in other stores cashback appeared instantly, here cashback is not credited for one order .. not in the system, although how can it be. wrote and wait for support for 4 months .. like this.

Made a purchase with high cashback. I am pleasantly surprised that the cashback was calculated (confirmed) in 10 days, very quickly

I'm not too lazy to write a good review about Komfi (especially about them) and Letichops. Letishops is simple, fast and mega convenient. Cashback took out in 4 working days and that's it. Comfi - a little more detail here. Indeed, their system is such that if the ordered product is not in a particular store, you must pay for it in advance and the order is reissued by employees of the store with you. Questions to people who did not receive cashback why they did not emphasize that they want to pay for the online order and do not check its number at the checkout. One way or another, it would become clear that in this case there is a re-registration and cashback (most likely) will not be charged. I emphasized. The workers did not understand what was going on. The director of the Komfi store (Forum Lviv Shopping Center) came to me, asked for my online order number and calmly settled all issues (ie confirmed that the order was through Letishops). In addition, on the same day they called back from the support service of Komfi and said that everything is OK and the cashback has already been confirmed. Congratulations to the professional director of the Komfi store in the Forum Lviv shopping center) This is what really creates a good impression of the store and effective advertising, not the branding of the Gang)

I made several orders at Comfy, everything was fine. But on May 31, 2019, he made an order for an LG washing machine at a price of UAH 8999 on the store's website using the Letyshops cashback service. The cashback amount was UAH 539.94 (6% of the cost of the goods). The manager immediately called me back and said that the goods could be picked up on June 2, and before that I would receive an SMS about the delivery of the goods. But the SMS never came to my phone on June 2 or 3. I called the Comfy hotline, and they told me that the manufacturer could not provide the goods and to my question why they called me and did not tell me, the answer was: "We ourselves would not have found out if you had not called us back." I asked about the possibility of delivery of goods from another store, I was told that I need to contact the store in person and make a new order, i.e. online order with cashback will no longer work. This is how the Comfy store decided to ignore the customer's order, not wanting to pay cashback. This is my opinion from the current situation.