Cashback is credited for booking of hotels and apartments only.
Attention:
You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
Hello!
Thank you for your feedback. Unfortunately, for some reason we have not yet received information on your order. To resolve this issue, please contact our customer service - the "Help" section of your personal account. We will try to resolve this issue and help you.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. If 60 days have passed since the actual stay, please create a request through the "Help" section of your personal account. The care service managers will try to help you resolve this issue.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. The fact is that every day a very large number of orders from Booking.com are successfully recorded in our system after booking. If the cashback is not displayed, it is likely that our affiliate link was affected by third-party extensions, or the order was not placed taking into account the rules for purchases with cashback: https://letyshops.ru/pravila
Please leave a request via the "Help" section of your personal account. Customer service managers will try to find out the reasons for the loss of remuneration for orders and help you.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello, Yana!
Thank you for your feedback. Usually, cashback is displayed in your account within 24 hours from the moment of registration. If cashback is not displayed, it is likely that our affiliate link was affected by third-party extensions, or the order was not placed in accordance with the rules for purchases with cashback: https://letyshops.ru/pravila
You can always contact us. Our care service managers will try to find out the reasons for the loss of the order reward and help you.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello, Natalia!
Thank you for your feedback. Usually, cashback is displayed in your account within 24 hours from the moment of registration. If cashback is not displayed, it is likely that our affiliate link was affected by third-party extensions, or the order was not placed in accordance with the rules for purchases with cashback: https://letyshops.ru/pravila
You can always contact us. Our care service managers will try to find out the reasons for the loss of the order reward and help you.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. We understand that you are waiting for confirmation of this cashback for a sufficient period of time.
The thing is that we cooperate with stores/services not directly, but through affiliate programs, so communications are complicated. Usually, we receive confirmation from our booking service partners within 60 days from the date of actual stay. But we are sure that the cashback for your order will be confirmed in the near future.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Best wishes,
LetyShops team
Hello!
Thank you for your feedback. We sincerely understand your dissatisfaction with the non-accrual of cashback and share it, since in this situation we also do not receive remuneration for such orders.
On our part, we have turned to our partners for help in clarifying this issue. Since we do not cooperate directly, but through partner programs, communication is a little more complicated.
Dmitry, don't worry, we won't ignore your question. The manager you corresponded with in your request will definitely answer you as soon as we receive information from our partners.
If you have any questions or suggestions regarding our service, please write to us. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. The process of booking confirmation and cashback crediting is automatic and as soon as the service sends the corresponding confirmation, the order status will change to "Credited". The service needs time for crediting for the booking confirmation process and other technical delays that may occur.
We would like to draw your attention to the fact that cashback is confirmed on average within 60 days from the date of actual check-out from the hotel.
Don't worry, the cashback for your order will be credited to your balance very soon. If this does not happen within 3-4 weeks, be sure to let us know.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Sincerely,
LetyShops team