Good afternoon
Thank you for your feedback. We are sincerely sorry that cashback for orders is not recorded in your personal account automatically. The reason for losing cashback is often a violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for receiving cashback is activating cashback through an extension or a direct transition from our site to the store's site.
If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even antivirus software functions can rewrite our affiliate link and take the reward for your order for themselves.
As you have already seen, we always try to help find the cause and, if possible, resolve the issue in favor of the user.
If you have any questions or suggestions regarding our service, please write to us. Have a nice day!
Sincerely,
LetyShops team