Purchases at Casa del Libro ES with cashback in New Zealand
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (111)
Therefore, we publish only our customers' reviews.
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Because I can't leave them ZERO stars, they agree to be members of the cashback and then they DO NOT COMPLY with it, being the resolution of the incident through LETYSHOPS with their own funds, summary: LETYSHOPS score 10 # Casa del Libro score 0 (zero patatero. Yes you agree to be a PAID cashback member, if not, don't say you're a member, it's quite simple. As for LETYSHOPS, in this case: a TEN. Be warned, be careful with this store Casa del Libro lies so as not to pay.
Good!
We are sorry that you had such an experience with this store. Most likely, your cashback has been rejected due to an error. What happens is that in the case of making a minimum change in the order after placing it, the cashback is rejected. But in these cases we review the information manually and make a decision. The refund is already credited to your balance :)
A cordial greeting.
The LetyShops team
I take advantage of a day that you have super cashback to make a purchase and months later you reject it because the store does not provide you with any information, even when I have sent you screenshots of the order, confirmation email, etc. Honestly, it's not the first time it's happened and I'm thinking about stopping using letyshop because it doesn't give me any confidence in knowing if my purchases will really be confirmed or not and if I'll receive the corresponding cashback.
Buenas tardes!
Unfortunately, when sending the request to our partners, we received the negative response from the partners. Our agent Liza wrote to you in detail about the possible reasons for this situation and the extensions installed on your browser. We hope that our tips are useful to you and that all your future purchases are recorded as they should.
All the best.
The LetyShops team
For now everything is perfect, whenever I have placed an order they have recognized the cashback and after two months or so they approve it. Everything magnificent, as always the attention of Letyshops very good
I have made two orders with cashback and everything is perfect.
Yes and no… many orders are credited to me, others are not… I have been denied a cashback, I don't know why. Taking the order for more than a month in my house. Some other time it has happened to me and you are left without knowing why they deny you...
Good afternoon!
Thanks for sharing your experience. If the rejection of your cashback has occurred due to an error, do not hesitate to write to us through the Help section of your personal account. Also, you can open a dispute about the refused refund in your account, "My cashback" section. Our agents are ready to help.
Greetings!
The LetyShops team
All very well. The cashback has been faster than I expected. I buy a lot at casadellibro.com and now that I've discovered this, I'm going to get something better for my purchases :)
I leave a third and final comment regarding the experience I had with this store. Initially, the €10 Cashback of an order I placed when there was an increase was not recorded. After three months of submitting a claim, the store refunded me 1.57 of that order, but Letyshops have quickly credited the corresponding difference and have helped me with all my queries. Very satisfied finally with the solution that they have given me. Thanks!
Hi Gem!
Unfortunately, for the technical reason, the increase was not applied to your cashback, but we have already refunded you the full amount of the corresponding cashabck. It has been a pleasure to help ❤
All the best.
The LetyShops team
