Good afternoon, Anastasia!
All information about user bookings comes to us automatically from partners. If the cashback is not displayed, we get nothing.
Several factors can affect its loss, including:
- work of third-party extensions in the browser;
- visiting other sources while making a purchase;
- violation of the terms of the store.
To contact partners to clarify the reason for the non-accrual and return of the commission, you need a check from the hotel. This is the only way the store considers requests, so it is important to save it or request it when checking out.
Information about price changes when switching from our service was placed in the conditions .
Yours faithfully,
LetyShops team