Good afternoon!
Thank you for your positive wishes for the development of the service.
To resolve the issue with a lost cashback, you need to independently create an application in your personal account, in the "Orders and Finance" section, by filling out a special form.
You can also dispute a rejected application in this section. You can always ask other questions to managers through the "Help" section.
We are actively preparing for 11.11 and the drawing of prizes among those who bought with cashback during the sale. We hope you stay with us. :)
Yours faithfully,
LetyShops team